What are the responsibilities and job description for the IT Help Desk position at AMEGO INC?
Join The Amego Team!
We're looking for a friendly, customer-focused Helpdesk/Desktop Support Technician to join our IT team. If you enjoy solving problems, helping people, and working with technology, we'd love to hear from you.
This is a full-time, 6-month temporary position with the potential for extension based on business needs and performance. The role may be structured as either a 1099 contractor or a W-2 employee.
Work Environment
- 90% Windows, 10% macOS and mobile devices
- 70% onsite support, 30% offsite support at multiple locations
- Full-time, day shift (40 hours/week)
- Reports to the IT Manager
Key Responsibilities
- Provide Tier 1 support for hardware, software, and connectivity issues.
- Manage support requests through Freshservice, email, phone, and in person.
- Configure, deploy, and maintain computers, mobile devices, and peripherals.
- Support onboarding and offboarding, including Microsoft 365 account setup and access management.
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
- Assist with SharePoint permissions and basic site administration.
- Maintain IT asset inventory and documentation.
- Escalate complex issues when necessary and follow through to resolution.
- Contribute to knowledge base documentation and continuous improvement initiatives.
#eg1
Qualifications:Qualifications
- 1–2 years of IT Support, Helpdesk, or Desktop Support experience.
- Strong customer service and communication skills.
- Experience supporting Windows 10/11, macOS, and iOS devices.
- Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.
- Basic hardware, software, and networking troubleshooting skills.
- Reliable transportation for travel between locations (mileage reimbursed).
- Ability to lift up to 50 lbs.
Preferred Qualifications
- Experience with Microsoft Entra ID (Azure AD), Microsoft 365 Admin Center, and Freshservice or similar ticketing platforms.
- Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi.
- CompTIA A , Network , or Microsoft 365 Fundamentals (MS-900).
Salary : $19 - $22