What are the responsibilities and job description for the Help Desk Technician position at Spalding, a Saalex company?
Netsimco, a Saalex Company is seeking a senior Help Desk Technician in Newport, RI. This role will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.
Position Type: Full-Time
Salary: $50k-$55k annually (depending upon experience)
Work Location: Fully onsite.
Essential Functions:
HS Diploma or GED required.
Security Clearance:
Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
Benefits
Position Type: Full-Time
Salary: $50k-$55k annually (depending upon experience)
Work Location: Fully onsite.
Essential Functions:
- Excellent customer service, interpersonal, communication skills
- Excellent customer technical and product support
- Proficient in information technology and operations management
- Gather feedback for and implement continuous improvement
- Define test strategies including functional, non-functional, regression, automation, security, and performance testing
- Support special projects related to client support and operations related activities
- Work with development teams to improve overall processes
- Work with external vendors as required
- Attend all meetings as applicable and provide necessary feedback when prompted
- Ability to work independently on problems and projects
- Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation
- A general knowledge of Microsoft Office Applications
- General knowledge of computer hardware
- Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications
- Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
- Able and willing to learn new as well as existing technologies
- Be a contributing member of a Technical Team
- Other duties as assigned or required
- CompTIA Security CE required
- 1 -3 years of Management Information Systems and Business Analytic required
HS Diploma or GED required.
Security Clearance:
Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Stock Option Plan
Salary : $50,000 - $55,000