IT Support Manager

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

Overall accountability for translating business and account needs to a technical level.

What will your job look like?

• We are looking for an experienced IT Support Manager to join our team. 
• The ideal candidate will have a proven track record of managing complex technical environments and supplying excellent customer service.

• Manage a big team across different locations (US, Canda & Cala)  of IT professionals who provide on-site technical support for employees.

• Develop and implement IT policies and procedures to ensure the integrity, security, and availability of our IT services.

• Manage the deployment, maintenance, and upgrades of hardware and software end-user computing workstations.

• Develop and maintain relationships with vendors and service providers to ensure effective delivery of services and solutions.

• Ensure compliance with regulatory requirements, including data privacy and security regulations.

• Develop and manage the IT regional budget, forecasting and tracking expenses to ensure that spending is within budgetary limits.

• Ensure that IT support tickets are resolved in a prompt and effective manner, providing excellent customer service to end-users.

• Lead and manage projects and activities to improve employee service level by implementing new technologies and services as well as improving and simplifying processes and workflows.

All you need is...

• Bachelor’s degree in computer science, Information Technology, or related field.

• 10 years of experience in IT operations management.

• Knowledge of IT infrastructure, including servers, storage, networking, and security

• Experience managing vendor relationships and service-level agreements.

• Experience supporting IT support in a global organization.

• Excellent analytical and problem-solving skills.

• Strong project management skills.

• Strong leadership and communication skills.

• Knowledge of ITIL, COBIT, SOX, and ISO 27000 is a plus.

• Knowledge of Microsoft Azure, Azure Active Directory, NetSuite, and relevant certifications, such as ITIL, PMP, or CISSP, is a plus.

Why you will love this job:

• Be involved in a wide scope of activities!

• Work with excellent products and solutions!

• Opportunity for professional development!

• We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace!

• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!