What are the responsibilities and job description for the Customer Business Executive position at Amdocs?
Required Travel: Up to 25%
Location: Plano, TX; Atlanta, GA; or other U.S.
Hybrid: 3 days in-office/2 days remote
Who are we?
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
We are now seeking a proven Customer Business Executive with a strong hunter mindset, accountable for building executive‑level relationships, driving net‑new opportunities, expanding strategic accounts, and delivering profitable growth across the Telcom and fiber operators.
What will your job look like?
Location: Plano, TX; Atlanta, GA; or other U.S.
Hybrid: 3 days in-office/2 days remote
Who are we?
Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
We are now seeking a proven Customer Business Executive with a strong hunter mindset, accountable for building executive‑level relationships, driving net‑new opportunities, expanding strategic accounts, and delivering profitable growth across the Telcom and fiber operators.
What will your job look like?
- Serve as the trusted business developer and strategic advisor to customer decision‑makers, shaping account strategy and leading long‑term growth initiatives.
- Prospect, identify, and close new opportunities by demonstrating clear business value and aligning Amdocs’ offerings to customer needs—driving pipeline creation and account expansion.
- Build and maintain C‑Level partnerships, representing the voice of the customer internally while influencing Amdocs’ future service offerings.
- Own full P&L accountability, including financial performance, profitability, commercial negotiation, and annual operating planning.
- Partner with Service Partners to oversee service execution, ensure KPI attainment, and proactively address risks or gaps.
- Drive digital transformation, cloud modernization, 5G innovation, and operational efficiency across customer environments.
- Led sales and transformation initiatives across Network Operations, Field Ops, OSS/BSS modernization, Fiber build‑out optimization, and customer experience transformation.
- Extensive background navigating the business, operational, and technical landscape unique to Fiber ISPs and regional broadband providers.
- P&L Management: Ability to lead commercial negotiations and prepare the Annual Operating Plan (AOP). Must have a strong financial background and experience.
- Recognized leader in driving growth in large, complex telecom accounts.
- Demonstrated ability to build trust, unlock new revenue streams, and shape strategic direction.
- Delivers measurable business impact for customers and internal stakeholders
- The opportunity to work with a team whose work directly impacts millions of end-users.
- Work in a dynamic, fast-paced environment to grow your business.
- You will have a significant impact on the company's strategic direction.