Branch Manager

Title: Branch Manager

Department: Branch Administration

Reports to: Market Manager

Schedule: Full-Time; Monday - Saturday

Subordinate Reports: 3 - 4

Position Summary:

The branch manager is responsible for the overall success of the branch and serves as the face of Amboy Bank to the local community. The manager leads a team of professionals in meeting the needs of our clients, provides exceptional service and ensures a strong operational environment. The manager provides coaching, training, and development to all staff members, ensuring complete commitment to the Bank’s values and overall business objectives. The manager will maintain a strong focus on external business development and community involvement by making business development calls and participating in community events.

Essential Functions

• Contribute to the continuous growth of the branch by actively identifying and pursuing new business development opportunities (which may require travel to and from prospective client locations; attending community events or contacting businesses via phone, in person or email); and ensuring continued customer satisfaction and retention of all existing relationships.
• Focus on proactive and innovative branch initiatives to promote branch growth and customer retention through the development and implementation of a sound business plan.
• Maintain a strong presence in the local community by participating in community events and involvement and leadership in professional and non-profit organizations.
• Manage the sales and service process, follow-up activities, and referral lead generation through active use of the Bank's Gold mine system.
• Manage customer complaints and service issues.
• Exhibit sound judgment in addressing client problems and overdrafts.
• Ensure all branch staff comply with bank operating policies and procedures to avoid losses and maintain a satisfactory audit rating.
• Conduct weekly meetings and daily observations discussing client experience, needs-based selling, branch security, compliance and operational procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Manage performance standards; develop staff to build a cohesive and effective team.
• Monitor and evaluate the development needs of staff members; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency.
• Inform team members of key retail branch strategies and initiatives.
• Take personal ownership and pride with an entrepreneur mentality for the branch facility and premises.
• Manage all aspects of branch environment and delivering excellent customer service, both internally and externally.
• Conduct individual coaching sessions with each branch team member.
• Maintain awareness of competitor products and sales initiatives.
• Participate in ongoing sales training and development.
• Display high level of problem resolution skills.
• Serve as a positive role model and demonstrate Amboy Bank values in all actions.
• Performs other duties as assigned

Job Requirements and Qualifications

• Willingness to develop a working knowledge of the teller system and develop capability of researching cash discrepancies.
• Expectation is manager will have a primary branch however, position requires flexibility and willingness to travel to other locations/branches and to adapt to schedule changes during the workday.
• Job requires strict attention to details and thoroughness in the completion of job duties.
• Job requires use of critical thinking and use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Job requires monitoring and assessing the performance of you, others, and the organization to make improvements or take corrective action.
• Job requires developing constructive and cooperative relationships with others.
• Job requires a high level of coordination, organization, planning, and prioritization of work, and management of one’s own time.
• Job requires honesty, integrity, and ethical behavior.
• Job requires a willingness to take on responsibility and challenges.

Education and Experience

• Bachelor’s degree in business, finance, or related field.
• Five years of management experience in a retail banking environment.
• Three years of experience in a sales and customer service role.

Physical Requirements

• Ability to sit for long periods of time up to 75% of work hours.
• Ability to use hands to grasp, handle or feel.
• Ability to use computer keyboard and system to enter data and process information.
• Ability to read, talk clearly so that others understand, hear, comprehend the written and spoken word, and see.
• Ability to use telephone to communicate with customers and employees.
• Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, fax machine, adding machine, etc.

Working Conditions

• Moderate sound as in business office with office machines, computers, and people traffic.'

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Work Remotely

• No

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Prescription drug insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $70,000 - $100,000