What are the responsibilities and job description for the Operations Supervisor position at Ambassador Services, LLC?
Company Description Ambassador Services, LLC is a single-source provider of comprehensive facility maintenance and grounds services, focused on delivering peace of mind and high-quality results. The company supports clients across the country through responsive janitorial services, facilities management, and commercial cleaning solutions tailored to each site’s needs and budget. Service teams receive extensive procedural and safety training and consistently work to meet rigorous standards. Clients benefit from transparent metrics and reporting, ensuring clear visibility into performance and outcomes. Ambassador Services is committed to learning each client’s business and implementing consistent processes across all buildings and facilities.
Role Description The Operations Supervisor is a full-time, on-site role based in Houston, TX, responsible for overseeing daily facility maintenance and janitorial operations. This role supervises front-line team members, assigns tasks, monitors work quality, and ensures adherence to safety procedures and company standards. The Operations Supervisor coordinates schedules, manages resources, and supports efficient operations across assigned facilities. Responsibilities include responding to service requests, troubleshooting operational issues, and communicating with clients and internal stakeholders to address needs and maintain service levels. The role also involves tracking performance metrics, identifying areas for improvement, and supporting the implementation of process enhancements that align with company guidelines and customer expectations.
Qualifications
- Demonstrated supervisory skills, including team leadership, workload coordination, and performance oversight.
- Experience in operations and operations management, preferably within facility services, janitorial, or related industries.
- Strong analytical skills to interpret metrics, assess service quality, and identify operational improvements.
- Effective communication skills for collaborating with team members, management, and clients in a clear and professional manner.
- Knowledge of safety procedures and compliance standards relevant to facilities and commercial cleaning environments.
- Ability to work on-site, with flexibility to adjust to changing schedules and operational needs.
- Proficiency with basic office software and systems used for scheduling, reporting, and documentation.
- Previous supervisory experience in a service-oriented, facilities, or grounds environment strongly preferred.
- Bilingual English/Spanish is a plus.