What are the responsibilities and job description for the Help Desk Specialist position at Ambank Company?
About AmBank Company
For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested in our communities and take great pride in the different ways we can volunteer and show our support.
The Opportunity
Are you someone who enjoys helping others and thrives in a collaborative, problem-solving environment? We’re looking for a Help Desk Specialist to join our team as the first point of contact for employees seeking technical support. In this role, you’ll provide exceptional customer service by resolving technology issues through remote tools, over the phone, or in person. Whether assisting with Microsoft 365, business applications, or day-to-day troubleshooting, you’ll be a go-to resource for your coworkers—offering guidance with a helpful and positive attitude.
You’ll work closely with teammates and other departments to escalate and resolve issues efficiently and follow up to ensure a smooth experience for the employee. We’re looking for someone who not only understands technology—but is passionate about using it to serve others.
Count On This Role To:
- Assist employees with PC hardware, software, and printer issues in a clear and friendly manner
- Triage and respond to support tickets, ensuring effective communication and timely resolution
- Collaborate with team members to share knowledge and solve more complex issues
- Support a Windows-based environment using Microsoft Active Directory and Intune
- Troubleshoot with software vendors and follow through until issues are resolved
- Explain technical information in a way that’s easy for non-technical staff to understand
- Uphold a customer-first mindset with a desire to support and empower others
- Take initiative, follow through, and maintain a high level of professionalism
- Perform other duties as assigned by the supervisor or IT leadership
Knowledge And Skills:
- Experience with common office and productivity applications
- Computer and technical skills with an interest in problem solving
- Troubleshoot software and computer issues
- Bachelor’s degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
- Ability to multitask
- Learn and support in-house software
- Communicate effectively in both verbal and written forms
Benefits
Healthcare (medical, vision, dental)
Competitive Compensation
Community Involvement Incentives
Flexible work hours
Paid Vacation & Sick leave
Paid Holidays
401(k) with matching contribution
Team Building Activities
Apparel Reimbursement
Our Values
Integrity
Dedicated
Community
Caring
Innovative
Affirmative Action I Equal Opportunity Employer