What are the responsibilities and job description for the Ticket Attendant position at AMB Sports + Entertainment?
About Mercedes-Benz Stadium
Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines.
To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter.
Job Summary: Mercedes- Benz Stadium Ticket Attendants are best known for their proficient knowledge, impactful customer interaction and responsive engagement. This position serves as the front -facing point of contact for our guests and sets the tone for our guests.
Role and Responsibilities
Greet our guests/ clients / fans to our Stadium
Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster
Treat everyone with courtesy, respect, and genuine kindness
Preferred Skills /Education
High school diploma or general education degree (GED)
Experience in event ticketing field preferred
Excellent interpersonal skills
Qualifications
Able to work outside, ability to stand and (and walk) for extended periods of time
Efficiently operate Ticketmaster ticketing systems including assisting with mobile app, troubleshoot ticketing issues from the Gates
Able to prioritize ticketing issues with courtesy and professionalism
Able to troubleshoot and resolve mobile ticketing questions and issues
Comfort with learning ticketing technologies and comfort working on mobile devices
Must be able to work an irregular work schedule to include nights, weekends, and holidays
Ability to work well in a team environment
Immediate availability to work events