Sr Program Manager, CLS, NA Operations, Central Learning Solutions

Description

We are seeking a data-driven Senior Program Manager to lead our discovery initiatives for the Learning and Development (L&D) space across NA Operations. This strategic role will drive performance optimization through sophisticated data analysis, cross-business unit collaboration, and impact measurement parity methodologies.

Key job responsibilities

• Develop and execute a comprehensive impact parity gap & analysis strategy across multiple business units, working closely with Science & Analytics teams to ensure consistent impact measurement across L&D metrics
• Partner with data science teams to identify and analyze performance gaps across business units, quantifying both input and output variations to drive optimization opportunities
• Lead impact measurement parity analysis and deliver data-driven recommendations for high-impact focus areas, including cost-benefit analysis and business trade-off considerations
• Collaborate with the Global Standards & Customer Excellence (GSCE) team to align strategies and create synergies in impact measurement parity methodologies and processes
• Drive KPI convergence across business units, focusing on: reducing metric variation, accelerating speed to insight through scientific and data-driven approaches, supporting rapid implementation of CI initiatives, and conducting thorough post-implementation impact measure analysis
  
  

This position is an individual contributor role with significant cross-functional influence and impact across the organization.

Basic Qualifications

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience with Asana Project Management Platform, or proven experience with a similar intake and project management tool
• Experience leading cross-functional projects and managing large, complicated programs
• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
  
  

Preferred Qualifications

• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually


Company - Amazon.com Services LLC

Job ID: A3184994