Senior Technical Program Manager, Central Learning Solutions (CLS), Technology

Description

We are seeking a Senior Technical Program Manager to drive the execution and delivery of Amazon's AI-powered Learning Intelligence Platform. You will coordinate cross-functional teams including Data Engineering, Applied Science, Measurement Science, Software Development, and global Learning teams to deliver a unified, intelligence-based ecosystem that consolidates fragmented learning data, systems, and definitions into a single, governed source of truth.

In this role, you will manage complex technical programs that enable standardized impact-measurement frameworks, self-service analytics, natural-language data access, and predictive insights. You will work closely with Product Management, Engineering, and stakeholder teams to ensure successful delivery of platform capabilities that support real-time intelligence and long-term scalability across NA Operations, EU Operations, and corporate functions.

Key job responsibilities
- Drive end-to-end delivery of Learning Intelligence Platform initiatives, coordinating across Data Engineering, Applied Science, Software Development, Analytics and Operation
- Technical architecture implementation: semantic layers, data pipelines, real-time event ingestion, APIs, and metadata governance. Coordinate integration strategies with existing learning systems and siloed systems
- Facilitate alignment across Product Management, Engineering, and business stakeholders on program priorities, dependencies, and trade-offs.
- Coordinate with Director and VP-level stakeholders to communicate program status, risks, and mitigation strategies.
- Coordinate development of self-service insights capabilities including natural-language querying, guided workflows, and automated/predictive intelligence.
- Identify and mitigate technical risks, dependencies, and blockers across complex, multi-team programs. - Establish operational mechanisms including monitoring, incident response, and continuous improvement processes.

About the team
You'll be joining a creative, fast-paced, entrepreneurial environment where you'll be at the center of Amazon innovation. The Central Learning Solutions (CLS) team continues to push boundaries in creating revolutionary experiences for our Learners and Learning Admins.

Basic Qualifications

- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.