Sr NPI Operations Program Manager, eero, eero MFG Eng & Operations WW

Description

At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

At eero, our Manufacturing team enables the successful delivery of quality WiFi products throughout their lifecycle. We thrive on operational excellence, driven by leaders who demonstrate a bias for action, think big, and create paths forward in challenging situations. Our success is built on data-driven decision making, proactive risk management, and the ability to make strategic trade-offs that balance quality, cost, and schedule. Through transparent communication and empathetic collaboration, we deliver tangible value across the organization while maintaining the agility needed in a fast-paced hardware environment.

As a Senior NPI Operations Program Manager in the HQMS team, you will lead up to two complex hardware development programs through new product introduction (NPI) at our contract manufacturers. The core deliverable of this role is to provide units to supply/demand planning team that meets street date requirements by driving factory execution and managing yields effectively. This role drives execution from concept through PVT, managing programs through critical development phases (Proto, EVT, DVT, PVT) before transitioning to Sustaining Operations for MP. Partner with Engineering Program Managers (EPMs) to form two-headed program leadership models, collectively owning program success from schedule and requirements through launch and channel fill.

Key job responsibilities
Strategic Program Leadership:
- Drive manufacturing readiness across all development phases while owning operations commitments and milestones
- Drive factory execution and yield management to meet channel fill requirements and street dates
- Lead manufacturing cost optimization initiatives and own risk assessment/mitigation strategies
- Coordinate with Materials NPI Program Manager on material readiness, clear-to-build (CTB) status, and risk-buy decisions to support material readiness for PVT across device, accessories, and packaging
- Drive BOM readiness and validation across all build phases, ensuring alignment with engineering changes and manufacturing requirements
- Drive program budget ownership and cost optimization initiatives across manufacturing operations
- Manage up to two concurrent programs through development phases and transition to Sustaining Operations

Manufacturing Operations Leadership:
- Lead production line establishment and qualification through EVT, DVT, and PVT phases
- Own and drive Build Readiness Reviews (BRR) and manufacturing readiness reviews at each phase gate
- Partner with MTE team on factory test strategy implementation while owning risk and issue tracking
- Coordinate with NPI Engineer and Factory to ensure optimal factory layout, process qualification, and equipment acceptance
- Drive UPH targets and production line optimization across program budget and capabilities
- Lead complex issue resolution across the NPI cycle

Cross-functional Management:
- Partner with EPM to drive overall program success
- Coordinate across Manufacturing engineering, Packaging, Accessories, Hardware R&D, Quality, Marketing, Supply Chain, and Customer Experience
- Lead factory engagement and maintain strong CM relationships
- Drive resolution of technical and operational challenges
- Lead operations core team meetings and factory NPI development meetings
- Influence decisions across organizations up to Director leadership

Technical Operations:
- Own manufacturing test strategy development and execution
- Drive production yield improvements and cost reduction initiatives
- Manage change control process for production line modifications
- Lead CAPEX planning and implementation
- Drive strategic decisions for factory selection and UPH targets

Reporting & Communication:
- Deliver weekly executive program updates highlighting program status, manufacturing readiness, costs/risks, and dependencies
- Drive proactive communication and status updates across US, Taiwan, and Vietnam stakeholders
- Own cost opportunity identification and risk mitigation reporting
- Present manufacturing readiness status at phase gate reviews
- Track and report on yield, quality, and efficiency metrics
- Lead operational core team meetings and document key decisions

About the team
Interested in exploring career opportunities with eero?

Visit our careers page to view all open positions: https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country[]=US&keyword[]=eero

Basic Qualifications

- 5 years of program management or technical project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management

Preferred Qualifications

- Experience leading new product introduction (NPI) teams
- Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
- Experience in procurement, budgeting, forecasting, or asset management
- Experience delivering complex, data-driven recommendations to senior leaders
- Experience driving direction and alignment with cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.