Sr Manager, Software Dev , Transporter Experience and Technology

Description

Every day, hundreds of thousands of delivery partners head out onto the road to deliver packages that customers are waiting for. At Amazon's scale, that means delivering **tens of billions of packages every year**, one stop at a time. From the moment a delivery partner leaves the station to the last hundred yards at the customer's doorstep, our on-road experience guides every stop, every scan, and every delivery. We believe our delivery partners deserve world-class technology that makes their work safer, simpler, and more rewarding.

We are looking for a hands-on engineering leader to own and evolve the **on-road delivery experience** for TransporterX — the workflows, guidance, and intelligence that get a delivery partner accurately and efficiently from stop to stop. This is a manager-of-managers role leading a mature, globally distributed organization, and it demands a leader who sees themselves as an accelerator: eliminating in-the-moment friction for delivery partners worldwide and enabling the org to ship value to the road faster than ever before.

This group has built a rich portfolio of **ML models — including on-device ML** that runs in the hands of delivery partners in real time. This leader will continue to grow and deepen that capability. The team is also an **extensive adopter of agentic AI**, both in the product experience and in how the software itself is built.

Key job responsibilities
• **Hands-On Org Leadership:** Lead from the front as a manager of managers. Own the architecture, reliability, and performance of the on-road delivery experience — including delivery execution and secure deliveries — used by hundreds of thousands of delivery partners daily across iOS and Android.
• **Own the On-Road Delivery Charter:** Set the technical vision and multi-year roadmap for your space. Eliminate the need for delivery partners to make manual, in-the-moment decisions, delivering accurate, context-aware guidance that balances delivery quality with transporter efficiency.
• **Grow ML & On-Device Intelligence:** Push the boundary of what intelligence can run at the edge to reduce cognitive load for delivery partners.
• AI-Powered Software Delivery: Champion AI-native development practices that dramatically compress the time between an idea and value reaching a driver's hands.
• Operational Excellence: Set the bar for app stability, crash rates, and quality.
• Team Building: Attract, develop, and inspire a team of talented mobile engineers. Foster a culture of technical depth, ownership, and customer obsession for the delivery partner.
• Cost & Efficiency: Drive infrastructure and messaging cost optimization while maintaining or improving the transporter experience.
• Security & Compliance: Ensure application adherence to security, privacy, and operational standards across all regions.


About the team
The Transporter Experience Technology organization builds the mobile app that hundreds of thousands of delivery partners rely on every day — guiding them from station check-in to final delivery. We own the end-to-end mobile platform (iOS & Android), on-road experience, communication systems, and developer tooling across 20 countries. We're a globally distributed team spanning the US, Canada, and India, operating at the intersection of mobile engineering, AI-powered development, and logistics at massive scale. We care deeply about the people who use our technology and measure success by how much simpler, faster, and safer we make their work.

Basic Qualifications

- 10 years of engineering experience
- 5 years of engineering team management experience
- 10 years of planning, designing, developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment

Preferred Qualifications

- Experience partnering with product and program management teams
- Experience designing and developing large scale, high-traffic applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.