Software Development Manager, Last Mile Planning

Description

Amazon's Last Mile Routing Platform team is looking for a Software Development Manager to lead a team of engineers building and operating the distributed systems that plan, optimize, and manage delivery routes for millions of packages daily. You will own the technical direction, operational health, and people development for services that are foundational to Amazon's delivery network.

Our systems span the full route lifecycle — from initial route creation and optimization, through dispatch and on-road re-sequencing, to visualization and debugging. They process tens of millions of routes per day across 20 countries, with sub-second latency requirements for real-time use cases and multi-minute SLAs for batch planning. We are in the middle of a significant architectural evolution: converging planning and sequencing onto a shared modeling platform, building centralized coordination layers, enabling iterative and incremental planning, and driving operational excellence across 10 Tier-1 services.

This role requires someone who thinks deeply about distributed systems and has the operational discipline to run services at Amazon scale. You will work closely with science teams building optimization algorithms, and partner with teams across Last Mile, defining the multi-year architecture direction.

Key job responsibilities
- Lead, mentor, and grow a team of software development engineers; hire top talent and foster a culture of technical excellence and operational rigor
- Own the end-to-end delivery of software projects: design, development, testing, deployment, and production operations for high-availability, low-latency distributed services
- Drive the technical roadmap for your services, balancing feature delivery with operational excellence (resilience, regional migrations, deployment safety, ticket reduction)
- Design solutions for distributed systems challenges: multi-region architectures, data consistency, graceful degradation, safe deployment practices, and horizontal scaling
- Partner with science teams to evolve service architectures that support increasingly complex optimization models (iterative planning, risk-aware outputs, real-time re-sequencing)
- Collaborate across organizational boundaries with software, science, tech SME and product teams to deliver new business solutions
- Establish and maintain operational excellence mechanisms: on-call rotations, runbooks, metrics dashboards, operational readiness reviews
- Contribute to org-wide technical strategy, architecture, and business evolution decisions

About the team
The Routing Platform, within Amazon's Last Mile Routing and Planning organization, builds the systems that plan, optimize, and manage delivery routes for millions of packages daily across multiple businesses. Our services participate in the full lifecycle of a delivery route — from the moment they are initially planned to the moment they reach a customer's door.

We own a portfolio of distributed services spanning route creation, batch and real-time optimization, route state management, dispatch coordination, on-road re-sequencing, inputs assembly, route evaluation, visualization, and debugging. Our systems serve Amazon Logistics, Sub-Same day delivery, Grocery, Amazon XL, Ship With Amazon, and other international programs across 20 countries.

We are a team that values deep technical thinking, operational excellence, and pragmatic engineering. We run services that directly impact millions of deliveries per day — when our systems are fast and correct, drivers get better routes, customers get their packages on time, and the business operates more efficiently.

Basic Qualifications

- 3 years of engineering team management experience
- 7 years of working directly within engineering teams experience
- 3 years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

Preferred Qualifications

- Knowledge of distributed systems as it pertains to data storage and computing
- Experience building large-scale, high-throughput, 24x7 data systems
- Experience operating Tier-1 services with on-call responsibilities and a track record of improving operational metrics
- Experience driving large-scale migrations or convergence initiatives across multiple services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.