What are the responsibilities and job description for the Senior Manager, Healthcare Communications, Amazon Health Services position at Amazon?
Description
Amazon Health Services is on a mission to make it dramatically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy. We are looking for a Senior Manager, Healthcare Communications to lead communications strategy for Amazon Pharmacy—one of the fastest-growing businesses at Amazon—at a transformational moment where AI, same-day delivery, and new care models are redefining how millions of Americans access medications and healthcare.
This is a rare opportunity to shape the narrative for a business that is genuinely changing healthcare in America. Amazon Pharmacy has expanded same-day prescription delivery to nearly 4,500 U.S. cities and towns, saved customers more than $150 million through automatic coupon application, and is integrating with innovations like Health AI and in-office pharmacy kiosks. You will be the strategic communications leader responsible for telling that story—to customers, media, policymakers, and the broader healthcare industry.
In This Role, You Will
Key job responsibilities
Strategic Communications Leadership
No two days look the same. You might start your morning advising Amazon Pharmacy leadership on a product launch strategy, spend midday briefing a top-tier healthcare reporter on an embargoed announcement, then shift to a cross-functional working session with legal and public policy on an emerging regulatory issue. By afternoon, you're reviewing executive talking points for a conference keynote while ensuring frontline pharmacists are prepared ahead of tomorrow's news.
You'll partner daily with Amazon Pharmacy's VP, AHS leadership, corporate communications, and cross-functional teams across legal, policy, marketing, and clinical. This role demands strategic thinking, strong judgment, and the ability to move fast.
About The Team
The Amazon Health Services Communications team tells the story of how Amazon is making healthcare easier, more affordable, and more accessible. We support Amazon Pharmacy, One Medical, and all Amazon Health Services through strategic media relations, executive communications, issues management, and internal communications.
We are a collaborative team that operates with high ownership and moves at the speed of the businesses we support. We value diverse perspectives, intellectual curiosity, and genuine passion for healthcare. The work is complex, fast-moving, and high-stakes—and the communications challenges are unlike anything else at Amazon. If that energizes you, this is the team for you.
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 150,800.00 - 204,000.00 USD annually
USA, WA, Seattle - 150,800.00 - 204,000.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10387324
Amazon Health Services is on a mission to make it dramatically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy. We are looking for a Senior Manager, Healthcare Communications to lead communications strategy for Amazon Pharmacy—one of the fastest-growing businesses at Amazon—at a transformational moment where AI, same-day delivery, and new care models are redefining how millions of Americans access medications and healthcare.
This is a rare opportunity to shape the narrative for a business that is genuinely changing healthcare in America. Amazon Pharmacy has expanded same-day prescription delivery to nearly 4,500 U.S. cities and towns, saved customers more than $150 million through automatic coupon application, and is integrating with innovations like Health AI and in-office pharmacy kiosks. You will be the strategic communications leader responsible for telling that story—to customers, media, policymakers, and the broader healthcare industry.
In This Role, You Will
- Develop and execute a comprehensive external and internal communications strategy for Amazon Pharmacy, spanning product launches, policy and regulatory communications, issues management, and executive visibility
- Serve as a trusted communications advisor to Amazon Pharmacy's senior leadership team, including the VP of Amazon Pharmacy
- Lead proactive media relations, building and maintaining relationships with top-tier national, healthcare, business, and technology reporters
- Drive narrative development that positions Amazon Pharmacy as a leader in pharmacy innovation, affordability, and access
- Manage rapid-response and crisis communications for a high-profile healthcare business operating in a complex regulatory environment
- Collaborate cross-functionally with Amazon Health Services communications, Amazon corporate communications, public policy, legal, marketing, and clinical teams
- Build and mentor a high-performing communications team as the business scales
- Develop data-driven communications strategies that translate complex healthcare and pharmacy topics into compelling stories for diverse audiences
- Support executive thought leadership and speaking engagements at major healthcare and technology industry events
- You will work at the intersection of healthcare, technology, and consumer innovation—three of the most dynamic industries in the world
- You will have a seat at the table with senior leaders who are building the future of pharmacy and healthcare delivery at Amazon
- You will operate with the autonomy and ownership that Amazon's culture demands, with the resources and scale that only Amazon can provide
- You will join a collaborative, fast-moving communications team within Amazon Health Services that supports One Medical, Amazon Pharmacy, and Health AI—during one of the most exciting periods of growth in the organization's history
- You will be based in Seattle, WA with the opportunity to work alongside Amazon Pharmacy, Amazon Health Services, and corporate communications leadership
Key job responsibilities
Strategic Communications Leadership
- Own the end-to-end communications strategy for Amazon Pharmacy, aligned with Amazon Health Services and corporate communications priorities
- Develop communications plans with clear objectives, milestones, and measurable outcomes
- Translate complex business strategy, clinical innovations, and regulatory developments into compelling narratives
- Build deep relationships with top-tier national, healthcare, business, and technology media
- Lead proactive media campaigns around product launches, partnerships, and policy developments
- Prepare and brief senior executives for media interviews, ensuring strategic alignment
- Monitor the competitive landscape to identify opportunities to lead conversations in pharmacy innovation and access
- Develop thought leadership strategy for Amazon Pharmacy's senior leaders
- Secure and prepare executives for keynotes, panels, and interviews at major healthcare and technology conferences
- Draft op-eds, blog posts, and social content that advance key narratives
- Partner with communications peers across One Medical and corporate communications to ensure cohesive messaging
- Collaborate with public policy, legal, marketing, and clinical teams on regulatory and business communications
- Coordinate with government relations on pharmacy-related legislative communications
- Establish KPIs and reporting frameworks that demonstrate impact
- Conduct post-launch analysis to capture learnings and continuously improve
No two days look the same. You might start your morning advising Amazon Pharmacy leadership on a product launch strategy, spend midday briefing a top-tier healthcare reporter on an embargoed announcement, then shift to a cross-functional working session with legal and public policy on an emerging regulatory issue. By afternoon, you're reviewing executive talking points for a conference keynote while ensuring frontline pharmacists are prepared ahead of tomorrow's news.
You'll partner daily with Amazon Pharmacy's VP, AHS leadership, corporate communications, and cross-functional teams across legal, policy, marketing, and clinical. This role demands strategic thinking, strong judgment, and the ability to move fast.
About The Team
The Amazon Health Services Communications team tells the story of how Amazon is making healthcare easier, more affordable, and more accessible. We support Amazon Pharmacy, One Medical, and all Amazon Health Services through strategic media relations, executive communications, issues management, and internal communications.
We are a collaborative team that operates with high ownership and moves at the speed of the businesses we support. We value diverse perspectives, intellectual curiosity, and genuine passion for healthcare. The work is complex, fast-moving, and high-stakes—and the communications challenges are unlike anything else at Amazon. If that energizes you, this is the team for you.
Basic Qualifications
- 10 years of recent professional communications or public relations experience
- Bachelor's degree
- Experience working in a related industry
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 150,800.00 - 204,000.00 USD annually
USA, WA, Seattle - 150,800.00 - 204,000.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10387324