What are the responsibilities and job description for the Program Manager, Sub Same Day Delivery, Central Operations Strategy position at Amazon?
Description
Sub Same Day (SSD) Delivery is looking for Program Managers to join our team and help us reimagine how we get packages to customers' doorsteps—faster and better than ever before.
Here's what you'll be doing: You'll lead programs that centralize and automate how we operate, working across Operations, Supply Chain, Product, and Quality teams. Your job is to spot inefficiencies, design solutions, and make them happen. Whether it's streamlining a process that touches hundreds of delivery stations or building automation that eliminates manual work, you'll be solving real problems that directly impact how quickly and reliably customers receive their orders.
This isn't a behind-the-scenes role. You'll have high visibility with leadership and see the results of your work show up in customer experience almost immediately. Every process you improve means faster deliveries, lower costs, and happier customers.
We're looking for someone who can dig into data, make sense of complex systems, and drive results even when things move fast and priorities shift. If you thrive on turning messy problems into elegant solutions and want your work to matter to millions of customers, this role is for you.
Key job responsibilities
Own end-to-end delivery of centralization programs - Eliminate manual work and streamline operations across multiple teams. You'll be the go-to person from initial planning through launch and beyond.
Shape how we operate at scale - Design processes that work across hundreds of delivery stations, influencing how Operations, Supply Chain, and Product teams collaborate to serve customers better.
Turn data into action - Write Python scripts and SQL queries to automate repetitive analysis, uncover inefficiencies, and build dashboards that help leaders make faster decisions.
Bridge the gap between business needs and technical solutions - Translate what operations teams need into product requirements, negotiate priorities with engineering, and lead rollouts that actually get adopted.
Drive decisions with evidence - Dig into complex data, identify patterns, and present insights that shift how we think about delivery speed, cost, and quality.
A day in the life
Your day starts by spotting challenges that impact delivery speed, cost, or quality. You're pulling data, writing SQL queries, and designing solutions with operations, product, and engineering teams. You'll present programs to leadership, troubleshoot launches, and visit delivery stations to see your work in action. You'll track metrics before and after each launch to ensure success criteria are met—making a lasting difference through structured, impactful work.
About The Team
You'll join a team that sits at the intersection of operations and technology, translating real delivery challenges into automated solutions that work across the network. Your teammates each own different programs—weather disruptions, route optimization, process automation—so you'll collaborate daily while driving your own initiatives independently. You'll work closely with supply chain, product and engineering teams to identify solutions and prioritize initiatives that address the gaps. Together, we're making same-day delivery faster and more reliable for customers.
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually
Company - Amazon.com Services LLC
Job ID: A3187360
Sub Same Day (SSD) Delivery is looking for Program Managers to join our team and help us reimagine how we get packages to customers' doorsteps—faster and better than ever before.
Here's what you'll be doing: You'll lead programs that centralize and automate how we operate, working across Operations, Supply Chain, Product, and Quality teams. Your job is to spot inefficiencies, design solutions, and make them happen. Whether it's streamlining a process that touches hundreds of delivery stations or building automation that eliminates manual work, you'll be solving real problems that directly impact how quickly and reliably customers receive their orders.
This isn't a behind-the-scenes role. You'll have high visibility with leadership and see the results of your work show up in customer experience almost immediately. Every process you improve means faster deliveries, lower costs, and happier customers.
We're looking for someone who can dig into data, make sense of complex systems, and drive results even when things move fast and priorities shift. If you thrive on turning messy problems into elegant solutions and want your work to matter to millions of customers, this role is for you.
Key job responsibilities
Own end-to-end delivery of centralization programs - Eliminate manual work and streamline operations across multiple teams. You'll be the go-to person from initial planning through launch and beyond.
Shape how we operate at scale - Design processes that work across hundreds of delivery stations, influencing how Operations, Supply Chain, and Product teams collaborate to serve customers better.
Turn data into action - Write Python scripts and SQL queries to automate repetitive analysis, uncover inefficiencies, and build dashboards that help leaders make faster decisions.
Bridge the gap between business needs and technical solutions - Translate what operations teams need into product requirements, negotiate priorities with engineering, and lead rollouts that actually get adopted.
Drive decisions with evidence - Dig into complex data, identify patterns, and present insights that shift how we think about delivery speed, cost, and quality.
A day in the life
Your day starts by spotting challenges that impact delivery speed, cost, or quality. You're pulling data, writing SQL queries, and designing solutions with operations, product, and engineering teams. You'll present programs to leadership, troubleshoot launches, and visit delivery stations to see your work in action. You'll track metrics before and after each launch to ensure success criteria are met—making a lasting difference through structured, impactful work.
About The Team
You'll join a team that sits at the intersection of operations and technology, translating real delivery challenges into automated solutions that work across the network. Your teammates each own different programs—weather disruptions, route optimization, process automation—so you'll collaborate daily while driving your own initiatives independently. You'll work closely with supply chain, product and engineering teams to identify solutions and prioritize initiatives that address the gaps. Together, we're making same-day delivery faster and more reliable for customers.
Basic Qualifications
- Bachelor's degree
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of driving end to end delivery, and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually
Company - Amazon.com Services LLC
Job ID: A3187360