Principal Product Manager - Technical, Alexa for Shopping

Description

We are seeking a Principal Product Manager - Technical to own answer quality for Alexa for Shopping (formerly Rufus), the conversational shopping AI used by hundreds of millions of customers every month. You will define what a good answer is, build the measurement that proves it, and drive the work that makes it better: deciding what quality even means when there is no single right answer to "what should I get my dad", owning the evaluations that stand in for hundreds of millions of customers, and identifying the opportunities that will make this the best shopping AI in the world before they are obvious to anyone else. The bar you set is what earns that title, and it moves higher every sprint, so you will clear it and then raise it again.

Key job responsibilities
You will own answer quality strategy and roadmap, driving clarity where the problem and opportunity are not yet defined. You will own the quality metric itself and the evaluation system behind it, including the agentic judges, the benchmark missions, and the competitive comparisons that tell us whether we are ahead, and you will invent the successor metric when today's stops separating good from great. Your charter is not to report the number but to move it, finding where the largest quality gains are available, turning them into work for the teams who can deliver them, and making the call when a change that lifts one dimension costs another. You will partner closely with multiple engineering and science teams and will drive the cross-organizational decisions to define and influence the future of shopping AI.

About the team
Our mission is to fundamentally change how customers shop on Amazon by leveraging the state of the art in AI. Every month, hundreds of millions of customers use Alexa for Shopping to help with shopping decisions. We are building a conversational shopping experience that understands what customers need, provides trustworthy and helpful responses, and makes the entire shopping journey effortless. We will build the best shopping AI in the world — and then do it again in the next sprint.

Basic Qualifications

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management

Preferred Qualifications

- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
- Experience building consumer products with Gen AI / LLMs / Agents as the core enabler

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.