Principal PMT, Alexa for Shopping (Rufus) Partner Enablement

Description

Our vision is to build scalable, self-service capabilities that enable internal Amazon partner teams to innovate rapidly within Rufus / Alexa for Shopping (AFS), accelerating its evolution into the world's most helpful AI shopping assistant.

The Principal PMT for Partner Enablement owns the product strategy and execution for enabling internal Amazon partner teams (e.g., Your Orders, Payments, Amazon Business, Health, Grocery, Softlines, etc.) to independently build, evaluate, launch, and operate customer experiences on AFS. The role defines the multi-year roadmap for partner enablement capabilities, working backwards from partner and customer needs to reduce onboarding friction, improve launch velocity, and increase the number and quality of partner-delivered customer experiences.

Key job responsibilities
- Own the multi-year product vision, strategy, and roadmap for AFS Partner Enablement, building scalable self-service capabilities that enable Amazon teams to independently develop, launch, and operate high-quality AI shopping experiences.
- Define and deliver platform capabilities that reduce partner onboarding effort and increase innovation velocity, including self-service evaluation, agent routing, configurable customer experience frameworks, and modular prompt architecture.
- Drive prioritization of which partner experiences AFS supports, working backwards from customer impact, strategic alignment, and platform readiness to make investment tradeoffs across competing opportunities.
- Partner closely with engineering, science, UX, and partner product teams to define product requirements, influence technical architecture, and deliver solutions that improve extensibility, reliability, and quality across the AFS ecosystem.
- Lead cross-functional execution to enable strategic partner launches, translating launch learnings into reusable platform capabilities that increase partner independence and accelerate future innovation.
- Interface regularly with Directors and VPs across AFS and partner organizations to align on product strategy, roadmap priorities, resource investments, and launch readiness, influencing decisions through PRFAQs, strategic narratives, and executive reviews.
- Own partner escalations and resolve complex cross-organizational issues impacting partner launches, platform adoption, or customer experience, balancing immediate customer needs with long-term platform health and scalability.
- Establish mechanisms, success metrics, and operational reviews to measure partner onboarding, self-service adoption, launch velocity, customer quality, and ecosystem health, using data to prioritize future investments and continuously improve the partner experience.

Basic Qualifications

- 8 years of product or program management, product marketing, business development or technology experience
- 8 years of working directly within engineering teams experience
- Experience leading large projects through the full product development life cycle in a large, cross-functional team
- Experience with software development lifecycle, or experience driving collaborative projects from conception to delivery
- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience leading and influencing your team or organization
- development, or technology experience.
- Experience communicating product strategy and influencing decisions with senior leadership through written narratives and executive reviews.

Preferred Qualifications

- Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology
- Experience developing, deploying and managing AI products at scale
- Experience defining and scaling technical platforms or self-service capabilities that enable multiple teams to independently build, launch, and operate customer-facing experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.