Manager, Revenue Cycle Operations, Patient Financial Experience

Description

We are seeking an experienced Revenue Cycle Management Operations Leader to join our Amazon One Medical team. As the Revenue Cycle Operations Manager, you will be the engine behind our financial health and the guardian of our patient's peace of mind. In an era where healthcare finance is often synonymous with "complexity," your goal is to lead a high-performing team to build a seamless, transparent, and "best-in-class" financial journey. You will lead a diverse team of managers to connect the dots between clinical excellence and fiscal sustainability, ensuring that every patient interaction—from registration to final payment—is as world-class as the care they receive. You will partner with product and technology leaders across the organization to evolve our revenue cycle tooling to support a patient-centric experience, seamless clinical and financial integration, and continued invention on behalf of our patients.

Key job responsibilities
- Lead the Leaders: Coach and inspire a powerhouse team of RCM leaders, fostering a culture of high accountability, innovation, and empathy
- The Patient-First Experience: Redefine the patient financial journey. You’ll implement strategies that eliminate billing frustrations and replace them with clarity, digital ease, and trust.
- Operational Excellence: Own the full-cycle performance—from Patient Experience to Coding to Billing and Collections. You’ll hunt for friction points and use data-driven insights to solve them.
- Strategic Growth: Partner with leaders across Amazon Health to scale operations, leveraging AI and automation to drive efficiency while maintaining a human touch
- Yield Optimization: It’s not just about collecting; it’s about capturing what we’ve earned. You will minimize denials, accelerate cash flow, and ensure a healthy bottom line to reinvest in our mission

About the team
One Medical, part of Amazon, is transforming healthcare by combining excellent care with a seamless patient experience. Our Revenue Cycle team plays a critical role in supporting our mission by ensuring financial sustainability and operational excellence.

Basic Qualifications

- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
- Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
- 7 years of progressive experience in healthcare revenue cycle management (Coding, Billing, Collections) in a hospital system or primary care setting
- Proven track record of driving operational improvements and achieving financial targets
- Experience with medical billing systems, practice management software, and revenue cycle analytics tools

Preferred Qualifications

- Proven ability to lead digital transformations, such as AI-driven coding or automated prior authorizations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.