Learning Experience Designer, Data Center Learning, Data Center Learning - New Hire Technical Training

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Learning Experience Design team is building workforce learning for the future – rethinking not only the content we produce, but the way content is consumed. We are a team of Day 1 designers who work closely with content experts, technology and metrics to drive new ways of learning in the workplace for Data Centers around the world. If you are looking to lead the change in workforce learning, this may be the role you’ve been waiting for.



Key job responsibilities
Scope, analyze, design, develop, and deploy training as part of blended learning. strategy, leveraging Artificial Intelligence for efficiency and enhancing learning experiences.

Partner with cross-functional teams to build out development experiences with a global mindset.

Solve business problems by doing a gap analysis with a focus on understanding root causes and anticipating future needs.

Work with global stakeholders to manage technical training programs.

Work with technical SMEs to design and create engaging end user training.

Measure impact and quickly revise content/modality to address specific feedback, as needed

Create reliable and valid learner evaluation tools to gauge knowledge and skill transfer

Drive use of evaluation and performance data to improve learning content

Stay current with industry trends and learning technologies.

This position must be able to work onsite a 5 days per week.

A day in the life
With your favorite morning beverage in hand, you say hello to your colleagues in the office and settle into your desk to read messages and comments from subject matter experts around the world on your latest animated explainer video. A quick look at your schedule shows you have time later in the day to make the suggested changes. Your first meeting is with a peer in Dublin who has been iterating on your shared side project, a quest for bespoke GenAI-powered simulations for Data Center Communities builder based on minimal prompts. After lunch and making the updates to the explainer video, you review priorities for the quarter with your team and put the final touches on a storyboard to send out for stakeholder review. On your way out of the building to meet up with coworkers, you are stopped by a data analyst who wants to chat about the noticeable drop in errors that followed the latest refresher training release.

Basic Qualifications

- Bachelor's degree, or experience developing and implementing training programs
- 1 years' experience designing technical training in a data center environment

Preferred Qualifications

- Experience managing projects
- Knowledge of cloud platforms and cloud computing such as AWS, Azure, Google Cloud Platform, etc.
- Bachelor's degree or equivalent in Instructional Design, Instructional Technology, Distance Learning, or a related field
- Foundational knowledge of information technology infrastructure and systems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.