Lead Process Technician, Amazon Leo

Description

We are seeking a dynamic and detail-oriented Lead Process Technician to join our fast-paced warehouse environment. In this role, you will be responsible for overseeing a team of technicians, coordinating between inbound and outbound processes, and ensuring optimal productivity and efficiency. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a keen eye for process improvement to drive our team's success in meeting service level agreements and maintaining high customer satisfaction.

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.

Key job responsibilities
- Mentor, lead and develop a team of technicians with a focus on safety, people, quality, planning and sustainability every day
- Monitor and report on key performance indicators and service level agreements
- Facilitate shift handovers and communicate important information to transportation, quality, planners, procurement, and other related departments to resolve problems
- Provide performance coaching and support to team members
- Oversee and coordinate inbound and/or outbound processes
- Ensure compliance with safety protocols and proper equipment usage
- Monitor and prioritize urgent requests and high-priority tasks
- Collaborate with your team on process improvements
- Maintain quality control and accuracy in the warehouse operations
- Ensure proper inventory management and storage practices
- Troubleshoot and resolve issues to maintain operational efficiency

A day in the life
As a Lead Process Technician, you'll play a vital role in managing daily warehouse operations, working closely with our technicians to ensure smooth operations. Your day involves monitoring inbound and/or outbound processes, from coordinating inbound receiving to overseeing order fulfillment, while maintaining service level agreements and quality standards. You'll act as a key problem-solver, addressing urgent requests, and ensuring proper labor distribution across different areas. The role requires constant communication with various stakeholders to track performance metrics, and implement adjustments to meet operational targets.

Basic Qualifications

- High school diploma, or equivalent
- Experience with enterprise systems including SAP, Oracle, and custom applications
- Experience leading teams
- Can lift loads of up to 49 pounds and carry them for short distances
- Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position
- Standing up to 10 hours a day
- Ability to work flexible shift assignments, including overtime and weekends as required, in a 24/7 operation environment

Preferred Qualifications

- Knowledge of Lean Manufacturing
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in an inventory or analytical role
- Experience within the aerospace, automotive, semiconductor, or electronic manufacturing fields

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.