E Commerce External Repair Program Manager

Please note that this is a contract role providing services to Amazon through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by a contract staffing supplier and will not be an employee of Amazon.

Responsible for the coordination and completion of project/program.

• Responsible for the performance management and strategic development of Amazon's External Repair Vendor (ERV) network.

• Oversees end-to-end vendor performance including recovery rate, turnaround time, and return rates.

• Sets operational deadlines, assigns cross-functional responsibilities, and monitors progress across technical integration, vendor relationships, and transportation optimization initiatives.

• Prepares performance reports and conducts root cause analyses for senior management.

• Leads the Repair Direct System Integration roadmap, managing technical onboarding pipeline and User Acceptance Testing.

• Serves as liaison between Technology teams and Vendor Operations, triaging system errors and providing operational input on feature development.

• Drives transportation strategy to optimize inventory velocity and reduce logistics costs.

• Works cross-functionally with Product, Tech, Business, Finance, and Operations partners.

• Requires extensive experience in program management, vendor operations, and supply chain optimization.

• Relies on judgment and experience to plan and accomplish strategic goals.

• Leads and directs the work of others with a wide degree of creativity and latitude expected.

• Candidate will be able to come into a company that does not have a process that is perfected yet. A candidate will be able to use their problem-solving skills to make decisions that impact the company as a whole.

Requirements:

• Ability to communicate professionally, clearly, firmly, and effectively with internal and external stakeholders

• Experience with backwards planning in order to forecast/plan

• Program Management experience

• Understanding of Operations

• Intermediate Excel
  

Additional Details:

• Location: Bellevue (up to 25% travel possible)

• Duration: 9 Months

• Pay Range*: $70 - $75 per hour

• Weekly Schedule: 40 hours

• Job Status: Non-Exempt

• Application Deadline: 3/13/2026

This role is eligible for the following benefits:

• Medical, dental & vision

• Hospital plans

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)

• Company paid short and long-term disability

• Health & Dependent Care Spending Accounts (HSA & DCFSA)

• Employee Assistance Program

• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email accommodation@allegisglobalsolutions.com for other accommodation options.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Salary : $70 - $75