What are the responsibilities and job description for the Customer Service Representative CSR position at Amazon?
The Customer Service Representative (CSR) plays a vital role in supporting both retail customers and wholesale clients by addressing inquiries, resolving issues, and processing orders efficiently. Reporting directly to the Customer Service Manager or Team Lead, the CSR operates within a small to medium-sized team, ensuring effective communication and record keeping to maintain high customer satisfaction levels. Occasional travel may be required for training or client visits.
Responsibilities
- Provide timely and effective customer support to retail and wholesale clients
- Resolve customer issues and complaints with professionalism and care
- Process orders accurately and efficiently
- Enter customer data and maintain detailed records
- Communicate clearly with customers and internal teams
- Use CRM software to track interactions and follow up as needed
- Collaborate with a team of 1-15 members to improve customer service quality
- Handle multiple tasks simultaneously while maintaining accuracy and attention to detail
Preferred Qualifications
- Entry-level experience in customer service roles
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to resolve conflicts effectively
- Proficiency with data entry and CRM software
- Capability to multitask and manage time efficiently
Salary : $21 - $27