Patient Care Coordinator / Front Desk

We are a premier recovery center seeking a positive, enthusiastic, and professional Patient Care Coordinator/Receptionist who communicates effectively with everyone. Ideal candidates have strong phone and computer skills and a background in patient care coordination, marketing/social media, or sales.

This is a vital role. You will assist management, greet every guest, answer calls, clenaing, explain our recovery services and products, book appointments, check guests in, and process payments. You will also help with transitional cleaning of the recovery and relaxation areas as needed. Patient care coordination and follow-up are essential to helping guests see results.

Hours: We are open 6:00 AM to 8:00 PM. Team members arrive at 5:00 AM for opening shifts. Full-time preferred, with 8-hour shifts across opening and closing schedules. Part-time may be available for Saturdays. Early-morning and evening availability is required.

Position Requirements

• Detail-oriented, with the ability to multi-task
• Efficient and productive in a premium, fast-paced environment
• Enthusiasm and excellent customer service skills
• Basic math skills
• Friendly, outgoing personality
• Excellent communication, listening, and computer skills
• Team player

Duties and Responsibilities

• Arrive on time and maintain a consistent attendance record, including 5:00 AM opening shifts
• Open and close the center according to Standard Operating Procedures
• Accurately book, change, and cancel appointments
• Greet everyone who enters and leaves
• Handle check-in, check-out, and payment per company policy
• Give callers and guests detailed descriptions of recovery services, packages, memberships, and hours
• Document guest information in the electronic record as directed; familiarity with booking software
• Answer the phone promptly and use the guest’s name throughout the call
• Promote services, sessions, retail, programs, promotions, and discounts
• Build professional, personalized relationships with regular guests
• Handle questions and concerns promptly, professionally, and courteously
• Maintain complete confidentiality in all guest matters
• Follow up with guests to support their results and retention
• Keep work and recovery areas clean, safe, stocked, and organized
• Monitor supplies and equipment; notify management when stock is low
• Work without constant direct supervision and remain at an assigned post for extended periods
• Attend and support training and staff meetings
• Perform Retail Consultant duties as needed and assist in all areas of operation as requested
• Report any staff or guest occurrences requiring attention to management
• Be comfortable recommending and selling products

Experience: High school diploma or GED required; At least 1 year of front desk or customer service experience with proven sales preferred, along with 1 year in a service industry.

Job Type: Full-time
Pay: $17.00 – $20.00 per hour
Benefits: Dental, health, and vision insurance; HSA; paid time off; employee discount
Schedule: 8-hour shifts, including early-morning (5:00 AM start) and evening shift.
Work Location: In person

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17