Branch Support Administrator

ESSENTIAL JOB FUNCTIONS:

1. Provide administrative support to the Department, in order to render quality service to clients and customers in need of special handling.
2. Responsible for managing, processing and tracking all commercial new account opening paperwork.
3. Maintain neat and accurate files, record, client correspondence, and statements. Daily scanning of documents ensuring all is appropriately indexed and reviewed.
4. Review monthly Account Analysis statements to ensure appropriate client billing.
5. Conduct investigations regarding discrepancies in accounts. Maintain spreadsheet regarding all pending investigations for accounts and resolutions.
6. Review large item checks daily, return item processing and consult with appropriate account officer in the pay decision process. Notify customers of overdraft, as appropriate. Prepare and submit customer’s request for transfers of money or deposits to cover overdrafts. 
7. Process and ship monthly customer bank statements and CD Rom packages.
8. Perform file maintenance on accounts as necessary
9. Receive and respond to all telephone inquiries. Assist customers and respond to their general banking needs. Notify account officer of any problems or concerns.

1. Process stop payments, internal transfers, International and Domestic wire transfers, process deposits/withdrawals, cash checks, collection items, ATM/debit card issuance and account closeouts for customers.

1. Contact customers on maturity of treasury bills, treasury notes, certificates of deposit, participation certificates and time deposits for instructions upon maturities or for the purchase of new investments.
2. Manage the scheduling for all meetings and the company car.
3. Prepare the department invoices including those for new subscriptions, renewals, and licenses.
4. Support the retail branch by performing both teller and customer service functions according to needs.
5. Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedure, including but not limited to the Bank’s CIP and customer service policies. 
6. Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts. 
7. Approve checks (up to authorized limit) using knowledge of account history and account information on file, in order to make decision on whether to cash.
8. Knowledge and use of the Bank’s Redi system to keep current with updates to policy and procedures.
9. Open and close the branch in the absence of the branch officers.
10. Perform various administrative duties as directed by Manager.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS:

1. College bachelor's degree, preferred but not required. 
2. Two to three years general office experience in a fast paced atmosphere.
3. Robust knowledge of PC, preferably Microsoft Office software package (Word, Excel, Outlook).
4. Exceptional verbal, written communication and interpersonal skills.
5. Strong attention to detail and accuracy.

Our job titles may span more than one career level. The starting base salary for this role is between $50,000.00 – $70,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.