What are the responsibilities and job description for the Technical Support position at Amada?
The SSC Technical Support position is responsible for providing onsite and remote technical support to end users, including desktop and laptop systems, software applications, mobile devices, and audiovisual equipment. This role supports daily IT operations through hands-on troubleshooting, user assistance, and collaboration with senior IT staff.
ESSENTIAL FUNCTIONS:
- Support and troubleshoot A/V equipment including conference room displays, projectors, video conferencing systems (Google Meets, Teams, Webex, and Zoom) and audio systems.
- Install, configure, upgrade for new or existing desktop/laptop software and hardware, desk phones and mobile devices
- Provide onsite, remote and phone support for troubleshooting, including PC/laptop hardware, software, desk phones, tablet and Smartphone
- Assist network administrator manage phone system and backup
NON-ESSENTIAL FUNCTIONS:
- Assist with maintenance of onsite desktops, laptop, monitors, printers, copiers, video conference system, fax machines
- Maintains parts inventory and logs all services/repair activity
- Learn and understand basic knowledge on Windows Servers and networking tools and utilities
- Assist with maintenance of Windows servers 2019 through current versions
- Perform other tasks as assigned by management
KNOWLEDGE:
- Familiarity with modem A/V systems and platforms such as Google Meets, Cisco Webex, Microsoft Teams and conference room integrations.
- Knowledge of Windows Server environments and basic networking
- Experience with Windows 11, MacOS, Linux, iOS, android and limited networking required
- Experience with Windows servers 2019 through current versions helpful
- Minimum of 2 years’ experience in Information Technology or computer related degree
SKILLS:
- Graduate of accredited college or equivalent experience
- Detail oriented with ability to work independently and prioritize multiple tasks
- Strong communication skills and interpersonal skills
- Ability to work harmoniously with others
PAY RANGE:
- $65,000-$75,000
SCHEDULE:
- 8:00am - 5:00pm
- Monday - Friday
- Onsite at Schaumburg location
- Please note that Amada does not provide visa sponsorships.
TRAVEL:
- As requested by manager
REPORTING RELATIONSHIP:
- IT Operations Manager
SUBORDINATE STAFF:
- None
WORKING CONDITIONS:
LIFTING: Average Weight: 25 lb. Frequency: Daily
Salary : $65,000 - $75,000