Technical Support

Job Details

Description

The SSC Technical Support position is responsible for providing onsite and remote technical support to end users, including desktop and laptop systems, software applications, mobile devices, and audiovisual equipment. This role supports daily IT operations through hands-on troubleshooting, user assistance, and collaboration with senior IT staff.

Essential Functions

• Support and troubleshoot A/V equipment including conference room displays, projectors, video conferencing systems (Google Meets, Teams, Webex, and Zoom) and audio systems.
• Install, configure, upgrade for new or existing desktop/laptop software and hardware, desk phones and mobile devices
• Provide onsite, remote and phone support for troubleshooting, including PC/laptop hardware, software, desk phones, tablet and Smartphone
• Assist network administrator manage phone system and backup
  
  

Non-essential Functions

• Assist with maintenance of onsite desktops, laptop, monitors, printers, copiers, video conference system, fax machines
• Maintains parts inventory and logs all services/repair activity
• Learn and understand basic knowledge on Windows Servers and networking tools and utilities
• Assist with maintenance of Windows servers 2019 through current versions
• Perform other tasks as assigned by management
  
  

Knowledge

• Familiarity with modem A/V systems and platforms such as Google Meets, Cisco Webex, Microsoft Teams and conference room integrations.
• Knowledge of Windows Server environments and basic networking
• Experience with Windows 11, MacOS, Linux, iOS, android and limited networking required
• Experience with Windows servers 2019 through current versions helpful
• Minimum of 2 years’ experience in Information Technology or computer related degree
  
  

Skills

• Graduate of accredited college or equivalent experience
• Detail oriented with ability to work independently and prioritize multiple tasks
• Strong communication skills and interpersonal skills
• Ability to work harmoniously with others
  
  

Pay Range

• $65,000-$75,000
  
  

Schedule

• 8:00am - 5:00pm
• Monday - Friday
• Onsite at Schaumburg location
• Please note that Amada does not provide visa sponsorships.
  
  

Travel

• As requested by manager
  
  

Reporting Relationship

• IT Operations Manager
  
  

Subordinate Staff

• None
  
  

Working Conditions

LIFTING: Average Weight: 25 lb. Frequency: Daily