Operations Support Specialist

Join One of the Fastest-Growing Home Care Teams on the Northshore!

Are you someone who thrives in a fast-paced environment where no two days are ever the same? Do you enjoy solving problems, helping people, and being part of a team that truly makes a difference?

Amada Senior Care is looking for an energetic, organized, and motivated Operations Support Coordinator to become an integral part of our growing leadership team.

This is much more than an administrative position. You'll be a key member of our Operations Department, helping ensure our clients receive exceptional care while supporting the caregivers who make that possible every day.

If you're looking for a career—not just a job—with opportunities to learn, grow, and make an impact in healthcare, we'd love to meet you.

What You'll Do

As our Operations Support Coordinator, you'll work closely with our Operations Manager and Lead Scheduler to keep our agency running smoothly.

Your responsibilities will include:

Scheduling & Operations

• Assist with daily caregiver scheduling and staffing coordination
• Help fill open shifts while maintaining continuity of care
• Respond to caregiver call-offs and scheduling changes
• Support after-hours weekday on-call coverage on a rotating basis
• Monitor schedules and ensure accurate documentation in AxisCare
• Help solve staffing challenges quickly and efficiently

Client & Caregiver Communication

• Answer incoming office calls with professionalism and compassion
• Build strong relationships with clients, families, and caregivers
• Communicate schedule updates and resolve routine concerns
• Deliver exceptional customer service during every interaction

Recruiting & Hiring Support

• Conduct caregiver phone screenings
• Schedule and coordinate interviews
• Follow up with applicants throughout the hiring process
• Assist with onboarding and orientation preparation
• Support recruiting initiatives and hiring events

Administrative Support

• Maintain employee and client documentation
• Assist with office projects and daily operations
• Support multiple departments as our agency continues to grow
• Help improve processes and contribute new ideas

We're Looking For Someone Who...

• Enjoys taking ownership and seeing projects through to completion.
• Can think two or three steps ahead and anticipate operational needs.
• Remains calm and solution-focused during high-pressure situations.
• Takes pride in delivering exceptional customer service.
• Wants to be part of a team that genuinely supports one another and celebrates success.

Qualifications

• 2 years of experience in an administrative, patient access, scheduling, staffing coordination, medical office, healthcare operations, or customer service role.
• Strong proficiency with the Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Excellent verbal and written communication skills with the ability to build rapport with clients, families, caregivers, and referral partners.
• Exceptional organizational skills with a high level of attention to detail.
• Ability to prioritize multiple tasks and adapt quickly in a fast-paced, ever-changing environment.
• Strong critical-thinking, problem-solving, and decision-making skills.
• Professional phone etiquette with a customer-first mindset.
• Ability to maintain confidentiality and exercise sound judgment.
• Experience in home care, healthcare, medical scheduling, staffing, patient access, or workforce coordination is strongly preferred.
• Experience with scheduling software, electronic health records (EHR), or home care management software such as AxisCare is a plus.
• A positive attitude, strong work ethic, and willingness to learn and grow within a rapidly expanding organization.

Why You'll Love Working Here

At Amada Senior Care, we believe our employees are our greatest asset. We work hard, support one another, celebrate our successes, and genuinely enjoy what we do.

When you join our team, you'll become part of a collaborative environment where your ideas matter, your work is appreciated, and your career can grow.

What We Offer

• Competitive pay
• Paid Time Off
• Paid Holidays
• Ongoing training and professional development
• Opportunities for career advancement
• Supportive leadership and team culture
• Meaningful work that positively impacts the lives of seniors and their families
• A modern, fast-growing healthcare company with room to grow

About Amada Senior Care

Amada Senior Care is a locally owned and operated home care agency proudly serving seniors and families throughout St. Tammany, Tangipahoa, and Washington Parishes. Our mission is to enrich the lives of seniors by providing compassionate, reliable in-home care while supporting families through every stage of aging.

We are passionate about delivering exceptional service, building meaningful relationships, and creating a workplace where employees are empowered to succeed.

If you're looking for a dynamic career where your work truly matters, we'd love to hear from you. Apply today and grow with Amada Senior Care!

Amada Senior Care is an equal opportunity employer and values diversity.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person

Salary : $13 - $16