What are the responsibilities and job description for the LOC SMS POS Software Installer / Trainer Representative position at AM/PM Service - Point of Sale & Service?
Position Summary
We are seeking a full-time experienced LOC SMS POS Software Installer / Trainer Representative to deliver structured, high-quality training and support to our customers. This role involves training end users (cashiers, managers, owners), supporting POS software, and ensuring a smooth onboarding experience.
This is a customer-facing role, not a traditional IT position, but strong technical aptitude is required. Travel and flexible hours (including weekends) are part of the role.
Key Responsibilities
- Deliver onsite and remote training on all aspects of POS software
- Coordinate and communicate clearly with customers throughout the training process
- Manage assigned projects within defined scope and timelines
- Schedule, facilitate, and tailor training programs to individual client needs
- Develop and update training materials, documentation, and videos
- Serve as the subject matter expert during client onboarding
- Provide best practice guidance and answer operational “how-to” questions
- Deliver exceptional customer service with professional communication
- Troubleshoot and resolve software-related issues promptly
- Provide accurate and timely responses to operational inquiries
- Identify opportunities to recommend additional products and solutions
- Support multiple POS-related software solutions
- Conduct proactive customer follow-ups
- Troubleshoot systems remotely using remote desktop tools
- Perform hardware and software staging and quality assurance
- Assist with sales-related activities as needed
Qualifications
- Minimum 3 years of grocery retail experience
- Minimum 2-3 years of LOC SMS Experience
- Minimum 2 years of customer service experience
- Strong interest in technology and learning new systems
- Comfortable presenting and training groups
- Excellent English communication skills (written and verbal); Spanish is an asset
- Self-starter with the ability to work independently and exercise sound judgment
- Ability to quickly learn proprietary POS systems
- Strong interpersonal skills with a customer-focused mindset
- Experience with LOC Store Management Suite is an asset
- Training or teaching experience is an asset
- Basic knowledge of POS hardware (scanners, scales, receipt printers, EFT devices) is an asset
- Basic understanding of electronic payment devices is an asset
- Working knowledge of Windows OS, networking, and SQL databases is an asset
Additional Requirements
- Willingness to travel and work flexible hours, including weekends
- Successful completion of a background check prior to employment
Compensation
• Compensation is based on experience and qualifications
AM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.