What are the responsibilities and job description for the Computer Hardware Technician position at AM/PM Service - Point of Sale & Service?
Position Summary
The Computer Hardware Technician will work with our industries most reputable brands. This role will expose you to a wide range of POS products, SCOs and merchant devices offering an incredible learning opportunity working while working with customers from many different retail sectors. The successful candidate should be a service centric, self-motivated and technically savvy individual. The candidate must have a valid driver's license & own a reliable vehicle. This position requires regular on-call shift work as well as afterhours & weekend availability.
This position is also open to candidates with customer service experience wanting to get into the industry
Main Responsibilities
- Provide outstanding customer service
- Provide swift break / fix resolutions on a variety of POS equipment, peripherals, PC’s & networking.
- Execute install, moves, adds, changes (IMAC) projects
- Follow and maintain AM/PM’s work order processes
- Maintain accurate service stock levels
- Adhere to all Service Level Agreements
- Execute tactful & professional communication
Qualifications
- A Certification is an asset
- Self-Check Out & POS experience is an asset
- Possess incredible customer service & communication skills
- Technically & mechanically savvy
- Valid driver’s license and a reliable vehicle
- On-site service is required
Compensation
· Compensation is based on experience and qualifications
The successful candidate will be required to complete a background check prior to commencing work.