Service Coordinator

Service Coordinator

Location: On-site

About the Role

The Service Coordinator is the operational backbone of AM/PM Door's service department. You'll own the daily scheduling of technicians, manage incoming service requests, and keep customers informed from first call through job completion. This is a fast-paced, detail-oriented role that requires strong communication skills, the ability to manage competing priorities, and a genuine interest in keeping field operations running smoothly.

You don't need to be a door technician—but you'll work closely with them every day. A willingness to learn the product lines and ask good questions goes a long way.

Key Responsibilities

Scheduling & Dispatch

• Assign and schedule service calls, maintenance visits, and repairs across the technician team based on geography, skill set, and urgency
• Adjust daily schedules in real time as priorities shift, call-outs occur, or emergency work comes in
• Coordinate with technicians throughout the day to track job status, confirm ETAs, and relay updates to customers

Customer Communication

• Serve as the primary point of contact for customers from service request intake through job completion
• Set clear expectations on scheduling windows, technician arrival, and job timelines
• Handle follow-up calls, reschedule requests, and escalations professionally and promptly

Work Order & Data Management

• Open, update, and close work orders accurately in the service management system
• Capture job details, parts used, labor hours, and technician notes for billing and reporting purposes
• Track open and pending work orders to ensure nothing falls through the cracks

Parts & Vendor Coordination

• Assist with parts ordering and tracking to support active service jobs
• Coordinate with vendors and suppliers on lead times and availability as needed
• Flag material shortages or delays that could impact job scheduling

Internal Collaboration

• Partner with the Service Manager to prioritize workloads and surface capacity issues early
• Communicate proactively with billing, sales, and project teams to ensure smooth handoffs and accurate job data
• Support onboarding of new technicians by helping them understand scheduling workflows and communication expectations

Qualifications

Required

• 2 years of experience in a dispatching, scheduling, customer service, or operations coordination role
• Strong written and verbal communication skills—comfortable talking with customers, technicians, and managers throughout the day
• Proficiency with scheduling software, CRMs, or service management platforms (experience with ServiceTitan, ServiceMax, or similar is a plus)
• Ability to manage multiple priorities simultaneously without losing track of details
• High level of organization and follow-through; you close loops

Preferred

• Background in field service industries such as HVAC, plumbing, electrical, doors, or construction
• Experience coordinating a team of field technicians or drivers
• Comfort with Microsoft Office Suite and basic data entry

What We Offer

• Competitive hourly pay commensurate with experience $20-$30 per hour
• Health, dental, and vision benefits
• Paid time off and company holidays
• A stable, growing company with a close-knit team and room to grow

AM/PM Door Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.