Two Trees Bistro Food and Beverage Attendant

Simple. Inclusive. Natural. Social

Reports to: Two Trees Bistro Manager

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy

Achieving Excellence Statement:
As a Two Trees Bistro Food and Beverage Attendant, you have the authority to exceed guest expectations by creating a warm and welcoming atmosphere that coincides with our “we’ve been expecting you” sense of arrival for our guests. Your role is crucial because you are pivotal in the guest's impression of quality service throughout our hotel. From providing efficient and friendly service to setting the stage for a personable dining experience, you will maximize food & beverage revenue while creating a lasting impression on our guests. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Key Focuses

• Completes work processes and checklists that seamlessly support the Core Value of Quality: We are committed to achieving excellence and upholding the highest standards in product and service.

• Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.

• Contributes to a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family.

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest requests and complaints.

• Ensures the restaurant, public areas, server stations, and storage areas are “picture perfect” for optimal first impressions.

• Understands that effective and cohesive communication between departments is vital to the operation.

• Welcomes and seats guests entering the restaurant in a prompt and courteous manner.

• Creates and maintains the flow of guests into the restaurant to ensure our culinary team and servers can deliver exceptional service.

• Maintains an organized reservation system and keeps track of table availability and wait times.

• Develops excellent product knowledge about the menu and feature items and can answer any inquiry.

• Maintains accuracy and attention to detail when taking and delivering guest orders.

• Adheres to all regulations governing the service of food and alcohol.

• Protects self, co-workers, and guests against safety hazards; reports immediately to the supervisor on duty.

• Other duties as assigned

Experience/Passions/Education

• Previous food and beverage experience is an asset

• Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently

• Excellent communication skills, ability to multi-task and organize, produce accurate work and guest service

• Excellent listening and comprehension skills required

Working Conditions:

Due to 365-day-a-year operations, this position may be required to work long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with guest issues and contributing to a culture of service excellence.