What are the responsibilities and job description for the Executive Housekeeper position at Alyeska Resort?
The Executive Housekeeper plays a crucial role in supporting the Director of Rooms by ensuring operational efficiency across all cleaning services including guest rooms, public areas, multiple outlets, laundry and back-of-house spaces. This position is directly involved in the day-to-day management of housekeeping staff and maintains the resort's standards of cleanliness and guest satisfaction.
Key Responsibilities
Alyeska Resort is a 299 room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities
- Assist in the management and supervision of housekeeping operations to ensure superior service and standards.
- Recruit, train, develop, schedule, and lead housekeeping staff and leaders, fostering a culture of accountability, engagement, professionalism, and operational excellence in a high-volume resort environment.
- Conduct routine inspections of guest rooms, laundry facilities, public areas, and back-of-house spaces to ensure cleanliness, organization, maintenance standards, and overall presentation are consistently upheld.
- Manage budgets for labor, linen, supplies and equipment with tasks focused around forecasting needs, controlling expenses, minimizing waste, and maintaining proper inventory levels for linens, amenities, and cleaning products.
- Handle guest concerns, complaints, and service recovery situations related to housekeeping operations in a timely, professional, and solution-oriented manner, ensuring guest satisfaction and minimizing recurrence.
- Maintain strong communication and partnership with Engineering regarding preventative maintenance needs, renovation follow-up, and repair priorities impacting guest experience.
- Ensure compliance with resort policies, safety procedures, brand standards, and regulatory requirements, including proper handling of chemicals, equipment, and workplace safety practices.
- Collaborate closely with Front Office, Sales, Food & Beverage, and other cross-departmental teams to support group arrivals, VIP guests, special events, and overall operational execution throughout the resort.
- Assist in the development and implementation of innovative procedures and features to enhance operational efficiency and guest satisfaction.
- Maintain communication with the Director of Rooms and other department heads to coordinate activities and optimize guest experience.
- Perform other duties and responsibilities as assigned by resort leadership based on operational needs.
- Analyze operational reports, labor performance, guest feedback, inspection results, and productivity metrics to identify trends and drive operational improvements as required by Director of Rooms.
- Proven track record in a supervisory housekeeping role within the luxury hospitality.
- Strong compliance with safety regulations, chemical handling, and sanitation standards.
- Excellent organizational and time management skills
- Strong leadership capabilities and the ability to effectively manage a diverse team.
- Excellent attention to detail and the capacity to prioritize and manage multiple tasks.
- Good problem-solving skills and the initiative to address and mitigate issues promptly.
- Effective communication and interpersonal skills to interact positively with guests and team members.
- Knowledge of housekeeping process and best practices.
- Prior experience with the J1 Student Visa program is a preferred
- Proficiency in using industry-relevant software and technologies, such as OperaCloud, Rex, HotSOS, and UltiPro is preferred.
Alyeska Resort is a 299 room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:
- Vision, Dental, and Medical Insurance for regular full-time employees
- Paid holiday and paid time off (Vacation and Personal)
- Free Season Pass for employees and qualified dependents
- Roth 401(k) and 401(k) Retirement Savings Plan
- Discounts for rooms at The Hotel Alyeska and affiliate hotels
- Discounts in Resort restaurants, shops, and Nordic Spa
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: Ability to lift/carry up to 50 lbs., push/pull up to 100 lbs., bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. Employee may be required to pass a functional capacity test developed for this job.
- Work Environment: This position is based in a hotel setting and typically works a five-day schedule which may include weekends. This position may also work extended hours to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.