What are the responsibilities and job description for the Office Manager Non Medical Home Care Agency position at Always Best Care Senior Services of Central...?
Office Manager (Home Care Agency)
Lead with Heart. Operate with Excellence. Make a Difference Every Day.
Are you an organized, people-focused professional who thrives in a fast-paced environment and enjoys both leading and supporting a team? Do you have a passion for making a meaningful impact in your community?
We are a growing non-medical home care agency seeking a dynamic Office Manager to serve as the operational backbone of our team. This role is ideal for someone with junior-level HR experience, strong organizational skills, and the ability to work independently while collaborating closely with leadership.
You’ll work under the direction of our Director of Operations and play a critical role in ensuring our office runs smoothly, our caregivers are supported, and our clients receive exceptional service.
What You’ll Do
You’ll be the hub of our daily operations—keeping everything (and everyone) moving forward with purpose and efficiency:
Operations & Team Leadership
- Oversee day-to-day office operations including scheduling, filing, and front desk management
- Supervise and support administrative staff, fostering a positive and productive team environment
- Delegate responsibilities and manage office workflows for maximum efficiency
- Ensure adequate staffing for after-hours coverage
Client & Service Excellence
- Provide a high level of customer service to prospective and current clients
- Manage multi-line phone systems with professionalism and care
- Identify opportunities to improve service quality and client satisfaction
HR & Employee Support
- Assist with onboarding, training initiatives, and maintaining personnel records
- Facilitate employee performance evaluations in collaboration with supervisors
- Monitor and support training programs for Personal Care Attendants
- Ensure compliance with onboarding requirements and state/federal regulations
Financial & Administrative Oversight
- Maintain accurate bookkeeping records using Viventium (payroll & billing)
- Support budgeting efforts and promote cost-effective practices
- Track and manage company equipment (laptops, iPads, safety equipment)
Growth & Strategy
- Support agency growth initiatives, including expanding billable hours
- Improve processes, systems, and workflows to increase efficiency
- Assist leadership with operational and strategic priorities
Safety & Compliance
- Manage and maintain the emergency preparedness plan
- Ensure compliance with all applicable regulations and company policies
What We’re Looking For
- Associates or Bachelor's degree in field or 4 years of related experience (healthcare or home care a plus)
- Exposure to HR functions such as onboarding, employee relations, or compliance
- Strong organizational, multitasking, and problem-solving skills
- Ability to work independently while collaborating effectively with leadership
- Excellent communication skills—both written and verbal with a customer service mindset
- High level of professionalism, discretion, and accountability
- Experience with scheduling systems and payroll platforms (Viventium preferred)
Why Join Us?
- Be part of a mission-driven organization that truly impacts lives
- Work alongside a supportive and collaborative leadership team
- Opportunity to grow professionally as the agency expands
- A culture built on compassion, accountability, and teamwork
A Day in This Role Feels Like…
You’re solving problems, supporting your team, connecting with clients, and improving systems—all while knowing your work directly helps people remain safe and comfortable in their homes.
Ready to Make an Impact?
If you’re looking for more than just a job—and want to be part of a team that values both excellence and empathy—we’d love to hear from you.
Pay: $26.00 - $28.00 per hour
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- Bachelor's (Preferred)
Experience:
- office management : 4 years (Required)
- home care scheduling: 2 years (Preferred)
License/Certification:
- Connecticut drivers license (Required)
- ability to work in the office Monday thru Friday (Preferred)
- ability to work our after hours on call rotation every 3 wks (Required)
Work Location: In person
Salary : $26 - $28