IT Infrastructure Manager

Position Summary

Aluf Plastics is a leading manufacturer of can liners and specialty plastic film with facilities in New York, Texas, and Ohio. The IT Infrastructure Manager owns the technology backbone that keeps our plants running — responsible for the design, implementation, maintenance, security, and continuous improvement of IT infrastructure across manufacturing and corporate environments.

This is a lean-team, high-ownership role. You'll manage a hybrid environment spanning on-premises, IaaS datacenter, and cloud platforms, with a sharp focus on uptime, security, compliance, and operational efficiency. One day you're resolving a switch port issue on the plant floor; the next you're chairing a vendor review or presenting infrastructure roadmap updates to IT leadership.

Key Responsibilities

Infrastructure & Multi-Site Operations

• Own and manage IT infrastructure across three manufacturing sites (NY, TX, OH) — on-premises, IaaS datacenter, and cloud.
• Maintain LAN/WAN, switches, Wi-Fi, firewalls, and site-to-site connectivity.
• Administer Windows Server, Active Directory, DHCP, DNS, and VMware/Hyper-V virtualization.
• Manage backups, storage systems, and disaster recovery; maintain and regularly test business continuity plans.
• Support ERP and MES connectivity, production floor systems, PLC-connected devices, industrial workstations, barcode scanners, label printers (Zebra, Sato), and handheld warehouse devices.

Uptime, Projects & Reporting

• Drive a high-availability mindset — proactively monitor systems and resolve risks before they impact operations.
• Lead infrastructure projects (upgrades, migrations, implementations) on time and within budget; coordinate cross-functional efforts for plant expansions or technology changes.
• Own infrastructure budget planning and cost optimization; manage capital spend against plan.
• Provide regular reporting to the CIO on infrastructure performance, risks, project status, and key initiatives.

Security & Compliance

• Implement and maintain cybersecurity controls, policies, and procedures across all environments and sites.
• Manage MFA, Conditional Access, identity governance, endpoint protection, and patch management.
• Conduct vulnerability assessments and coordinate remediation; oversee penetration testing and cyber insurance renewals.
• Ensure compliance with industry standards and applicable regulatory requirements.

Automation, Efficiency & Team Leadership

• Design and maintain automation workflows for user onboarding and offboarding across AD, M365, ERP, and other business systems.
• Continuously identify and eliminate manual processes; improve IT documentation and operational tooling.
• Lead, mentor, and develop a small IT support team; set clear standards for service quality across all sites.
• Own vendor relationships, contracts, and reviews; hold partners accountable to SLAs and manage software licensing and renewals.

End-User & Customer Support

• Serve as a hands-on point of escalation for end-user issues across all three sites — this role is expected to resolve problems directly, not just delegate them.
• Provide excellent, responsive support to all users regardless of role — from plant floor operators and warehouse staff to corporate employees and leadership.
• Manage and resolve support tickets with urgency, clear communication, and thorough follow-through; ensure no issue falls through the cracks.
• Maintain a service-first attitude in every interaction — set the standard for how IT treats the people it supports and instill that culture in the team.
• Proactively communicate with affected users during outages or maintenance windows; provide timely updates and set accurate expectations.

Qualifications

Required

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
• 7 years of progressive IT infrastructure experience, including direct multi-site ownership.
• 3 years in a leadership or supervisory role; proven hands-on ops leadership in lean teams.
• Strong expertise in Windows Server, Active Directory, DHCP, DNS, Microsoft 365, and Exchange/Exchange Online.
• Experience managing hybrid environments: on-premises, IaaS, and cloud (Azure preferred).
• Hands-on experience building automation workflows for onboarding/offboarding across AD, M365, and enterprise systems.
• Solid networking fundamentals: TCP/IP, VLANs, firewall management, LAN/WAN.
• Demonstrated security and compliance focus: endpoint protection, identity management, vulnerability management, patch compliance.
• Proven vendor management and budget ownership; able to run vendor reviews and hold partners accountable.
• Strong communicator — translates technical issues clearly for non-technical stakeholders and executive leadership.

Preferred

• Manufacturing or industrial environment experience, including ERP/MES systems and PLC-connected infrastructure.
• Familiarity with supporting ERP systems or similar platforms.
• Experience supporting plant floor hardware: industrial workstations, barcode scanners, label printers (Zebra, Sato), and handheld warehouse devices.
• Microsoft certifications (Azure, M365) or equivalent.
• Enterprise Mobility Management (EMM) experience across Android, iOS, and other mobile OS

What Sets You Apart

• Service-Oriented & Collaborative: Approachable and solutions-focused; builds strong relationships across plant ops, departments, and leadership — equally effective with a machine operator and the executive team.
• Analytical & Detail-Oriented: Diagnoses problems at the root and builds systems so they don't recur; keeps documentation, renewals, and configurations accurate and current.
• Adaptable & Resourceful: Manages urgent issues and long-term projects simultaneously without dropping the ball — thrives in fast-paced, lean environments.
• Continuous Learner & Trusted Steward: Stays current on emerging technology and security standards; handles sensitive systems and user data with discretion and integrity.
• Owner: Accountable not just for the ticket, but for the outcome — builds things that scale and leaves the environment better than they found it.

Pay: $120,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $120,000 - $140,000