What are the responsibilities and job description for the Client Experience & Enablement Manager position at ALTUS Commercial Receivables?
Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.
*This position is a Remote/Telecommute position*
Job Responsibilities:
Altus Commercial Receivables is seeking a Client Experience & Enablement Manager as we continue to grow our team. This role is responsible for strengthening client engagement, satisfaction, and retention by supporting client interactions, resolving account and process issues, and enabling internal teams with insights and tools that improve the overall client lifecycle experience.
This position is remote, with a preference for candidates located in or near Des Moines, IA, to support collaboration and business needs.*This position is a Remote/Telecommute position*
Job Responsibilities:
- Manage and support initiatives designed to improve client engagement, satisfaction, retention, and overall lifecycle experience.
- Serve as a key partner to Client Services, Sales, and Marketing teams to ensure consistent, high‑quality client interactions and follow‑up.
- Define, build, monitor, and report on KPIs related to client engagement, campaign performance, and service effectiveness, providing actionable insights to leadership.
- Analyze client behavior, engagement data, and performance trends to identify opportunities for improvement and proactive outreach.
- Support inbound lead and client inquiry workflows, including routing, follow‑up processes, and coordination with sales or service teams.
- Collaborate with Marketing on re‑engagement initiatives, content‑driven communications, and lifecycle‑based outreach campaigns.
- Actively contribute to project management efforts, ensuring deliverables stay on track across cross‑functional initiatives.
- Partner with internal stakeholders to enhance tools, workflows, and processes that improve client experience and operational efficiency.
- Maintain strong cross‑functional communication to ensure alignment between Client Services, Marketing, Sales, and Operations.
- Support Salesforce‑related initiatives, including reporting, workflow optimization, enhancement identification, and process improvements for Client Services teams.
- Assist in identifying and managing Salesforce enhancements that improve visibility, tracking, and client engagement outcomes.
- Support sales enablement efforts by optimizing tools, resources, and processes that contribute to stronger client relationships.
- Participate in continuous improvement initiatives focused on delivering a seamless, end‑to‑end client experience.
- Hands‑on Salesforce experience, including process improvement, reporting, workflow optimization, or enhancement management.
- Experience partnering with Marketing teams on re‑engagement programs or content‑driven client communication campaigns.
- Background identifying and managing Salesforce enhancements specifically for Client Services teams.
- Experience supporting cross‑functional initiatives aimed at improving client satisfaction, retention, and end‑to‑end experience.
- Prior involvement in sales enablement initiatives or tools optimization.
- Bachelor’s degree in business, Marketing, Communications, or a related field, or equivalent relevant experience.
- The anticipated salary range for this position is $80,000 – $100,000 annually. Final compensation will be determined based on experience, skills, and internal equity.
- Benefit package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
Salary : $80,000 - $100,000