What are the responsibilities and job description for the IT Support Specialist position at Alturas?
About the Company
This position is based at our parent company, Alturas, located in Eagle, Idaho. Alturas is a family-owned group of operating companies committed to building generational businesses that support our communities. Our organization thrives on expansion and innovation—our ownership frequently acquires new businesses, creating a dynamic and evolving work environment.
Role Overview
The IT Support Specialist plays a key role in the day-to-day operation of the organization’s technology environment, owning the end-to-end user support experience. This individual ensures that systems, devices, and services function reliably, securely, and in alignment with company standards.
This role partners closely with leadership, employees, vendors, and IT teams to deliver consistent, high-quality technical support that enables productivity, collaboration, and a seamless digital workplace across the organization.
Key Responsibilities
- Provide onsite desktop support for end users across the parent company and affiliated business units, ensuring timely resolution of technical issues
- Respond to and manage support tickets involving Microsoft 365, Windows, macOS, and line-of-business applications
- Configure, deploy, and maintain end-user devices, including laptops, desktops, mobile devices, and peripherals
- Support conference room technology, including audio/visual systems, meeting platforms (Teams/Zoom), and room scheduling solutions
- Troubleshoot hardware, software, network connectivity, and account-related issues to minimize user downtime
- Perform user account provisioning and management within Microsoft 365 and related systems (password resets, access changes, licensing)
- Assist with onboarding and offboarding processes, including device setup, access configuration, and equipment recovery
- Maintain accurate documentation of incidents, resolutions, and asset inventory within the ticketing system
- Partner with internal IT teams and external vendors to escalate and resolve complex technical issues
- Ensure systems and endpoints adhere to organizational security policies, standards, and best practices
- Provide professional, customer-focused support that promotes a positive end-user experience
- Support multiple office locations and business entities, adapting to varying workflows and operational needs
Core Competencies
- End-User Support & Troubleshooting
- Microsoft 365 Administration (Exchange, Teams, OneDrive, SharePoint)
- Windows & macOS Support
- Hardware Deployment & Lifecycle Management
- Conference Room / AV Support
- Ticket Management & Service Delivery
- Identity & Access Management
- Networking Fundamentals
- Customer Service & Communication
- Time Management & Prioritization
- Documentation & Knowledge Sharing
- Security Awareness & Endpoint Compliance
Position Details
This is a full-time (40 hours per week), onsite position, Monday through Friday.
This job description is intended to provide a general overview of the responsibilities and expectations of the role. While it reflects the primary functions of the position, additional duties may be assigned as business needs evolve.
Why Join Us
- 401(k) matching
- Health, dental, and vision insurance
- Health savings account (HSA)
- Life insurance
- Paid time off
Pay: $21.63 - $29.90 per hour
Work Location: In person
Salary : $22 - $30