What are the responsibilities and job description for the Technical Support Specialist position at Altra Federal Credit Union?
JOB REQUIREMENTS: At Altra Federal Credit Union, we are committed to
helping our members live their best lives by providing personalized
financial solutions and exceptional service. As a member-owned financial
cooperative, Altra values integrity, teamwork, innovation, and community
involvement. We believe that our employees play a critical role in
delivering seamless and secure experience to our members, and we strive
to create a supportive workplace where individuals can grow, learn, and
make a meaningful impact. We are hiring a Technical Support Specialist
who will support Altra\'s mission by ensuring our employees have the
technology and tools they need to serve members effectively. This
position serves as the first point of contact for technical assistance,
helping troubleshoot issues, maintain systems, resolving hardware,
software and support day-to-day technology needs across the credit
union. Key Responsibilities Provide first-level technical support for
hardware, software, and network-related issues. Respond to help desk
tickets, emails, and phone requests in a timely and professional manner.
Troubleshoot and resolve issues related to desktops, laptops, printers,
mobile devices, and applications. Install, configure, and maintain user
workstations and peripheral equipment. Assist with user account
management, including password resets and access provisioning. Document
technical issues, solutions, and processes within the ticketing system.
Escalate complex issues to higher-level IT staff as needed. Support
system updates, patches, and routine maintenance activities. Deliver
excellent customer service and clear communication to staff.
Qualifications High School Diploma (or Equivalent) Required.
Associate\'s degree (or higher) in Computer Science, Information
Technology or related field required. Experience in lieu of degree can
be considered. Technical Certification a plus. 6-months experience in
Technical Support Or Help Desk Environment Required. Experience
supporting networked environments and programming or database experience
is a plus. Experience in the operation and analysis of database
hardware, software, and standards a plus. Experience with data retrieval
methodologies systems applications is a plus. Skills & Abilities Basic
knowledge of Windows operating systems and Microsoft 365. Strong
troubleshooting and problem-solving skills. Excellent communication and
customer service abilities. Strong attention to detail and
documentation. Ability to prioritize tasks and manage time effectively.
Team-oriented mindset with a willingness to collaborate. Commitment to
confidentiality and information security. Availability This position is
hourly, full-time, 40- hours per week, Monday through Friday. Primary
working hours are from 8:30 a.m. to 5:30 p.m. Flexibility to work nights
and weekends as needed is required. The Technical Support team will
rotate through being on-call for a week at a time (Monday through
Sunday), 24/7 for their assigned week, approximately once every five (5)
weeks. Work Environment This position is located at Altra\'s Operations
Center in Onalaska, WI However, hybrid / blended remote opportunities
can be considered for those candidates who live within Altra\'s La
Crosse WI and Tyler TX office locations. Pay & Benefits Competitive
starting rate of \$24.65 per hour, based on previous experience When
bilingual in Spanish or Hmong, receive a \$1.00 per hour pay premium
after completing and passing a language exam. Comprehensive benefits
package that includes medical / dental / vision coverage, group life
insurance, and supplemental life insurance options. Up to a 6%
employer-matched 401(k) additional 3% employer contribution. Two-weeks
paid sabbatical every five years worked, plus four-week paid sabbatical
at twenty years! Paid time off, volunteer time off, paid holidays, and
your birthday off (paid)! Employee-only perks and discounts. At Altra
Federal Credit Union, you\'ll be part of a team that values people over
profits and puts members at the heart of everything we do. We believe in
creating a supportive and collaborative workplace where employees are
empowered to grow, develop their careers, and make a real impact in the
lives of others. By joining Altra, you\'ll not only gain the opportunity
to build meaningful relationships with members and coworkers, but
you\'ll also be contributing to a mission-driven organization that is
dedicated to improving the financial well-being of our members and the
communities we serve. Altra is proud to be a Great Place to Work
certified company seven years in a row; 92% of our employees say Altra
is a great place to work! At Altra, we invest in each other and work
together to make a difference in the communities we serve and to help
people live their best lives! We support diversity in the workplace and
are an Equal Opportunity Employer. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: High school diploma (or equivalent) required.
Associate\'s degree (or higher) in Computer Science, Information
Technology or related field required. Experience in lieu of degree can
be considered. Technical Certification a plus. 6-months experience in
Technical Support Or Help Desk Environment Required. Experience
supporting networked environments and programming or database experience
is a plus. Experience in the operation and analysis of database
hardware, software, and standards a plus. Experience with data retrieval
methodologies systems applications is a plus. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: http://www.altra.jobs
helping our members live their best lives by providing personalized
financial solutions and exceptional service. As a member-owned financial
cooperative, Altra values integrity, teamwork, innovation, and community
involvement. We believe that our employees play a critical role in
delivering seamless and secure experience to our members, and we strive
to create a supportive workplace where individuals can grow, learn, and
make a meaningful impact. We are hiring a Technical Support Specialist
who will support Altra\'s mission by ensuring our employees have the
technology and tools they need to serve members effectively. This
position serves as the first point of contact for technical assistance,
helping troubleshoot issues, maintain systems, resolving hardware,
software and support day-to-day technology needs across the credit
union. Key Responsibilities Provide first-level technical support for
hardware, software, and network-related issues. Respond to help desk
tickets, emails, and phone requests in a timely and professional manner.
Troubleshoot and resolve issues related to desktops, laptops, printers,
mobile devices, and applications. Install, configure, and maintain user
workstations and peripheral equipment. Assist with user account
management, including password resets and access provisioning. Document
technical issues, solutions, and processes within the ticketing system.
Escalate complex issues to higher-level IT staff as needed. Support
system updates, patches, and routine maintenance activities. Deliver
excellent customer service and clear communication to staff.
Qualifications High School Diploma (or Equivalent) Required.
Associate\'s degree (or higher) in Computer Science, Information
Technology or related field required. Experience in lieu of degree can
be considered. Technical Certification a plus. 6-months experience in
Technical Support Or Help Desk Environment Required. Experience
supporting networked environments and programming or database experience
is a plus. Experience in the operation and analysis of database
hardware, software, and standards a plus. Experience with data retrieval
methodologies systems applications is a plus. Skills & Abilities Basic
knowledge of Windows operating systems and Microsoft 365. Strong
troubleshooting and problem-solving skills. Excellent communication and
customer service abilities. Strong attention to detail and
documentation. Ability to prioritize tasks and manage time effectively.
Team-oriented mindset with a willingness to collaborate. Commitment to
confidentiality and information security. Availability This position is
hourly, full-time, 40- hours per week, Monday through Friday. Primary
working hours are from 8:30 a.m. to 5:30 p.m. Flexibility to work nights
and weekends as needed is required. The Technical Support team will
rotate through being on-call for a week at a time (Monday through
Sunday), 24/7 for their assigned week, approximately once every five (5)
weeks. Work Environment This position is located at Altra\'s Operations
Center in Onalaska, WI However, hybrid / blended remote opportunities
can be considered for those candidates who live within Altra\'s La
Crosse WI and Tyler TX office locations. Pay & Benefits Competitive
starting rate of \$24.65 per hour, based on previous experience When
bilingual in Spanish or Hmong, receive a \$1.00 per hour pay premium
after completing and passing a language exam. Comprehensive benefits
package that includes medical / dental / vision coverage, group life
insurance, and supplemental life insurance options. Up to a 6%
employer-matched 401(k) additional 3% employer contribution. Two-weeks
paid sabbatical every five years worked, plus four-week paid sabbatical
at twenty years! Paid time off, volunteer time off, paid holidays, and
your birthday off (paid)! Employee-only perks and discounts. At Altra
Federal Credit Union, you\'ll be part of a team that values people over
profits and puts members at the heart of everything we do. We believe in
creating a supportive and collaborative workplace where employees are
empowered to grow, develop their careers, and make a real impact in the
lives of others. By joining Altra, you\'ll not only gain the opportunity
to build meaningful relationships with members and coworkers, but
you\'ll also be contributing to a mission-driven organization that is
dedicated to improving the financial well-being of our members and the
communities we serve. Altra is proud to be a Great Place to Work
certified company seven years in a row; 92% of our employees say Altra
is a great place to work! At Altra, we invest in each other and work
together to make a difference in the communities we serve and to help
people live their best lives! We support diversity in the workplace and
are an Equal Opportunity Employer. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: High school diploma (or equivalent) required.
Associate\'s degree (or higher) in Computer Science, Information
Technology or related field required. Experience in lieu of degree can
be considered. Technical Certification a plus. 6-months experience in
Technical Support Or Help Desk Environment Required. Experience
supporting networked environments and programming or database experience
is a plus. Experience in the operation and analysis of database
hardware, software, and standards a plus. Experience with data retrieval
methodologies systems applications is a plus. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: http://www.altra.jobs
Salary : $25