Real Estate Systems Support, Onalaska WI

JOB REQUIREMENTS: Since 1931, Altra Federal Credit Union has been

committed to helping our members live their best lives. As we celebrate

our 95th anniversary, we continue to grow and innovate while staying

true to our member-first philosophy, strong community focus, and

commitment to exceptional service. With team members located across

multiple states, Altra combines the personal service of a credit union

with forward-thinking technology and operational excellence. Our Real

Estate Department plays a critical role in helping members achieve

homeownership and manage their mortgage lending needs. Behind every

successful mortgage transaction is a network of technology platforms,

system integrations, and operational processes that enable our lending

teams to provide seamless member experiences. The Real Estate Systems

Support position serves as the technology liaison for the Real Estate

Department, supporting key mortgage systems while ensuring users have

the tools, access, and support they need to serve members effectively.

The Real Estate Systems Support is responsible for supporting and

maintaining technology systems utilized within Altra\'s Real Estate

Department. This position serves as the primary point of contact for

mortgage system administration, user support, access management,

troubleshooting, testing, and process improvement initiatives. The role

works closely with Real Estate Lending, Information Technology, vendors,

and internal stakeholders to ensure systems are operating efficiently

and supporting a positive member and employee experience. Key

Responsibilities Serve as the primary support resource for Real Estate

lending systems and applications. Troubleshoot system issues,

investigate root causes, and coordinate solutions with support teams.

Partner with different business units to support system updates,

upgrades, integrations, and enhancements. Create and maintain system

documentation, procedures, and training materials. Assist with testing

and implementation of new technologies, workflows, and system

enhancements. Monitor application performance and identify opportunities

to improve efficiency and user experience. Provide end-user training and

ongoing support to Real Estate team members. Support compliance and

information security requirements as related to mortgage lending

systems. Analyze processes and recommend solutions that increase

productivity. Assist with reporting, data validation, and conduct system

audits. Maintain knowledge of mortgage lending operations, industry

Regulations, And System Functionality. Qualifications High School

diploma (or equivalent) required. Associates degree (or higher) in

Business Administration, Information Technology, Mortgage Lending or

related field is preferred. 3 years of experience with mortgage or

general lending, secondary market, private investor and government loan

program guidelines, system administration, business analysis or project

management is required. Knowledge of mortgage lending processes and

Workflows Preferred. Skills & Abilities Strong Technical Aptitude And

troubleshooting abilities. Strong analytical and problem-solving skills.

Excellent verbal and written communication skills. Strong attention to

detail and commitment to data accuracy. Ability to manage multiple

priorities while meeting deadlines. Advanced knowledge of Microsoft 365

applications, including Outlook, Teams, Word, Excel, PowerPoint, Access

and Copilot. Bilingual (English / Spanish) skills are strongly

encouraged to support and better serve our diverse membership.

Availability This position is full-time, 40- hours a week, Monday

through Friday, on rotating schedules within the department between the

operating hours of 7:30 a.m. to 5:30 p.m. Flexibility within the posted

hours will be required, but only as needed. Work Environment This

position is located at Altra\'s Operations Center in Onalaska, WI

However, work from home / rem te opportunities can be considered for

those candidates who live within Altra\'s approved remote states: CO,

FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI. The department holds

in-person meetings a few times per year, and this position is expected

to attend. Pay & Benefits Offering competitive hourly pay of \$28.00

Per Hour, Commensurate With Experience And Qualifications. When

bilingual in Spanish or Hmong, receive a \$1.00 per hour pay premium

after completing and passing a language exam. Comprehensive benefits

package that includes medical / dental / vision coverage, group life

insurance, and supplemental life insurance options. Up to a 6%

employer-matched 401(k) additional 3% employer contribution. Two-weeks

paid sabbatical every five years worked, plus four-week paid sabbatical

at twenty years! Paid time off, volunteer time off, paid holidays, and

your birthday off (paid)! Employee-only perks and discounts. At Altra

Federal Credit Union, you\'ll be part of a team that values people over

profits and puts members at the heart of everything we do. We believe in

creating a supportive and collaborative workplace where employees are

empowered to grow, develop their careers, and make a real impact in the

lives of others. By joining Altra, you\'ll not only gain the opportunity

to build meaningful relationships with members and coworkers, but

you\'ll also be contributing to a mission-driven organization that is

dedicated to improving the financial well-being of our members and the

communities we serve. Altra is proud to be a Great Place to Work

certified company seven years in a row; 92% of our employees say Altra

is a great place to work! At Altra, we invest in each other and work

together to make a difference in the communities we serve and to help

people live their best lives! We support diversity in the workplace and

are an Equal Opportunity Employer. \*\*\*\*\* OTHER EXPERIENCE AND

QUALIFICATIONS: High School diploma (or equivalent) required. Associates

degree (or higher) in Business Administration, Information Technology,

Mortgage Lending or related field is preferred. 3 years of experience

with mortgage or general lending, secondary market, private investor and

government loan program guidelines, system administration, business

analysis or project management is required. Knowledge of mortgage

lending processes and workflows preferred. \*\*\*\*\* APPLICATION

INSTRUCTIONS: Apply Online: http://www.altra.jobs