What are the responsibilities and job description for the PT Member Service Representative position at Altra Federal Credit Union?
JOB REQUIREMENTS: Altra Federal Credit Union is a member-owned financial
cooperative committed to providing exceptional service and personalized
financial solutions to our community. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly, detail-oriented Part-Time Member Service
Representative to join our team at Altra\'s Festival Foods office on
Rose Street in La Crosse, WI. In this role, you will be the first point
of contact for our members, delivering outstanding service while
handling routine financial transactions accurately and efficiently. Your
positive attitude and commitment to member satisfaction will help
strengthen our credit union\'s reputation for excellence. Key
Responsibilities Greet members warmly and assist with their daily
banking needs, including deposits, withdrawals, transfers, loan
payments, and account inquiries. Process transactions accurately and in
compliance with credit union policies and regulatory requirements.
Promote credit union products and services to meet member needs and
support business growth. Promote in-branch technology and assist members
as needed. Maintain member confidentiality and adhere to security
procedures. Resolve member questions or concerns promptly, escalating
when necessary. Balance cash drawers and prepare daily reports. Support
other branch functions as needed. Qualifications High school diploma (or
equivalent) and a commitment to ongoing learning. Background in customer
service. Previous financial experience would be a plus. Previous cash
Handling Or Teller Experience Preferred But Not Required. Strong
communication skills, with the ability to connect with members
genuinely. Detail-oriented, professional, and tech-savvy ready to help
members with digital services. Proficient with computers and basic
software applications. Ability to maintain confidentiality and handle
sensitive information. Commitment to providing exceptional member
service. Availability Part-time employees are expected to maintain
flexible availability to support a 20-25 hour workweek withing the
operating hours. Shifts may be scheduled as early as 8:45 a.m. and as
last as 6:15 p.m., Monday through Thursday, and up to 7:15 p.m. on
Friday\'s. In addition, all part-time employees are required to work two
timeframes to meet business needs. Pay and Benefits Starting hourly pay
of \$20.00 per hour (\$17.00 base pay, \$1 Festival premium, plus \$2
MSR premium) When bilingual in Spanish or Hmong, receive a \$1.00 per
hour pay premium after completing and passing the language exam. Up to a
6% Employer-matched 401(k) additional 3% employer contribution.
Two-week paid sabbaticals every five years worked, plus four-week paid
sabbatical at twenty years of service! Paid time off, volunteer time
off, paid holidays, and your birthday off (paid)! Employee-only perks
and discounts. At Altra Federal Credit Union, you\'ll be part of a team
that values people over profits and puts members at the heart of
everything we do. We believe in creating a supportive and collaborative
workplace where employees are empowered to grow, develop their careers,
and make a real impact in the lives of others. By joining Altra, you\'ll
not only gain the opportunity to build meaningful relationships with
members and coworkers, but you\'ll also be contributing to a
mission-driven organization that is dedicated to improving the financial
well-being of our members and the communities we serve. Altra is proud
to be a Great Place to Work certified company seven years in a row; 92%
of our employees say Altra is a great place to work! At Altra, we invest
in each other and work together to make a difference in the communities
we serve and to help people live their best lives! We suppo t diversity
in the workplace and are an Equal Opportunity Employer. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: High school diploma (or equivalent) and a
commitment to ongoing learning. Background in customer service. Previous
financial experience would be a plus. Previous cash handling or teller
Experience Preferred But Not Required. Strong Communication Skills, With
the ability to connect with members genuinely. Detail-oriented,
professional, and tech-savvy ready to help members with digital
services. Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
cooperative committed to providing exceptional service and personalized
financial solutions to our community. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly, detail-oriented Part-Time Member Service
Representative to join our team at Altra\'s Festival Foods office on
Rose Street in La Crosse, WI. In this role, you will be the first point
of contact for our members, delivering outstanding service while
handling routine financial transactions accurately and efficiently. Your
positive attitude and commitment to member satisfaction will help
strengthen our credit union\'s reputation for excellence. Key
Responsibilities Greet members warmly and assist with their daily
banking needs, including deposits, withdrawals, transfers, loan
payments, and account inquiries. Process transactions accurately and in
compliance with credit union policies and regulatory requirements.
Promote credit union products and services to meet member needs and
support business growth. Promote in-branch technology and assist members
as needed. Maintain member confidentiality and adhere to security
procedures. Resolve member questions or concerns promptly, escalating
when necessary. Balance cash drawers and prepare daily reports. Support
other branch functions as needed. Qualifications High school diploma (or
equivalent) and a commitment to ongoing learning. Background in customer
service. Previous financial experience would be a plus. Previous cash
Handling Or Teller Experience Preferred But Not Required. Strong
communication skills, with the ability to connect with members
genuinely. Detail-oriented, professional, and tech-savvy ready to help
members with digital services. Proficient with computers and basic
software applications. Ability to maintain confidentiality and handle
sensitive information. Commitment to providing exceptional member
service. Availability Part-time employees are expected to maintain
flexible availability to support a 20-25 hour workweek withing the
operating hours. Shifts may be scheduled as early as 8:45 a.m. and as
last as 6:15 p.m., Monday through Thursday, and up to 7:15 p.m. on
Friday\'s. In addition, all part-time employees are required to work two
- Saturdays per month with shifts running from 8:45 a.m. to 4:15 p.m.
timeframes to meet business needs. Pay and Benefits Starting hourly pay
of \$20.00 per hour (\$17.00 base pay, \$1 Festival premium, plus \$2
MSR premium) When bilingual in Spanish or Hmong, receive a \$1.00 per
hour pay premium after completing and passing the language exam. Up to a
6% Employer-matched 401(k) additional 3% employer contribution.
Two-week paid sabbaticals every five years worked, plus four-week paid
sabbatical at twenty years of service! Paid time off, volunteer time
off, paid holidays, and your birthday off (paid)! Employee-only perks
and discounts. At Altra Federal Credit Union, you\'ll be part of a team
that values people over profits and puts members at the heart of
everything we do. We believe in creating a supportive and collaborative
workplace where employees are empowered to grow, develop their careers,
and make a real impact in the lives of others. By joining Altra, you\'ll
not only gain the opportunity to build meaningful relationships with
members and coworkers, but you\'ll also be contributing to a
mission-driven organization that is dedicated to improving the financial
well-being of our members and the communities we serve. Altra is proud
to be a Great Place to Work certified company seven years in a row; 92%
of our employees say Altra is a great place to work! At Altra, we invest
in each other and work together to make a difference in the communities
we serve and to help people live their best lives! We suppo t diversity
in the workplace and are an Equal Opportunity Employer. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: High school diploma (or equivalent) and a
commitment to ongoing learning. Background in customer service. Previous
financial experience would be a plus. Previous cash handling or teller
Experience Preferred But Not Required. Strong Communication Skills, With
the ability to connect with members genuinely. Detail-oriented,
professional, and tech-savvy ready to help members with digital
services. Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
Salary : $17 - $20