Solutions Specialist - Tyler East TX

Altra Federal Credit Union is growing in the Tyler TX market! We are looking for a Solutions Specialist at our new Tyler East office in Tyler TX, to help enhance our service offerings, support members, and optimize our financial products.

The Tyler East office is currently under construction and is expected to open in late 2026. In the interim, the role will be based out of the selected employee’s current office while the position is backfilled. After training and once the employee is able to work independently, they will transition to working out of the Lindale office, with flexibility to support other Tyler-area offices, until Tyler East opens.

Solutions Specialists are responsible for understanding and promoting our financial products and services, assisting members with their banking needs, and ensuring a seamless customer experience. This role requires strong problem-solving skills, financial expertise, and a member-first approach to service.

Key Responsibilities

• Serve as a primary point of contact for members, providing expert guidance on financial products and services.
• Analyze member needs and recommend suitable solutions, such as loans, savings accounts, credit cards, and investment options.
• Assist with loan applications via phone, fax, internet, and in-person, account openings / closings, and digital banking tools / e-services products (mobile deposit, bill pay, online banking, online account opening, etc.).
• Assist members with self-service technology (kiosks, ATM, Sam-e / iTM).
• Provide Notary services.
• Stay up to date on industry trends, regulations, and new credit union offerings.
• Educate members on financial literacy and help them make informed decisions about their finances.
  
  

Qualifications

• High school diploma (or equivalent) required.
• An associate’s degree in business or a related field would be preferred.
• Minimum one (1) year of banking, financial services or retail experience is required.
• Strong knowledge of credit union products, lending processes, and digital banking tools.
• Excellent communication and interpersonal skills with a passion for helping people.
  
  

Availability

• This position is 40-hours a week, Monday through Friday.
• Typical hours are 8:30 a.m. to 5:30 p.m. There may be some opening and closing shifts on a rotational basis required.
• Will require some flexibility within these hours, as needed
  
  

Pay & Benefits

• Competitive starting rate of $19.38 per hour and participation in a monthly incentive plan!
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.
  
  

At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Experience Required

• Minimum one (1) year of banking, financial services or retail experience is required.
  
  

Preferred

• Strong knowledge of credit union products, lending processes, and digital banking tools.
• Excellent communication and interpersonal skills with a passion for helping people.
  
  

Education Required

• High School or better
  
  

Preferred

• Associates or better in Business Administration or related field
  
  

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.