What are the responsibilities and job description for the Part-Time Member Service Representative position at Altra Federal Credit Union?
JOB REQUIREMENTS: Altra Federal Credit Union is a member-owned financial
cooperative committed to providing exceptional service and personalized
financial solutions to our community. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly, detail-oriented Part-Time Member Service
Representative to join our team at the Onalaska WI office. In this role,
you will be the first point of contact for our members, delivering
outstanding service while handling routine financial transactions
accurately and efficiently. Your positive attitude and commitment to
member satisfaction will help strengthen our credit union\'s reputation
for excellence. Key Responsibilities Greet members warmly and assist
with their daily banking needs, including deposits, withdrawals,
transfers, loan payments, and account inquiries. Process transactions
accurately and in compliance with credit union policies and regulatory
requirements. Promote credit union products and services to meet member
needs and support business growth. Promote in-branch technology and
assist members as needed. Maintain member confidentiality and adhere to
security procedures. Resolve member questions or concerns promptly,
escalating when necessary. Balance cash drawers and prepare daily
Reports. Support Other Branch Functions As Needed. Qualifications High
school diploma (or equivalent) and a commitment to ongoing learning.
Background in customer service. Previous financial experience would be a
plus. Previous cash handling or teller experience preferred but not
Required. Skills & Abilities Strong Communication Skills, With The
ability to connect with members genuinely. Detail-oriented,
professional, and tech-savvy ready to help members with digital
services. Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service. Availability This
position is part-time, 20-25 hours a week, Monday, Wednesday, Friday
from 7:30 a.m. to 1:00 p.m. After training has been completed, MSRs will
join the Saturday morning rotation at the Onalaska office (2-3
Saturday\'s a month) from 7:30 a.m. to 12:15 p.m. Will require some
flexibility within these hours, as needed. Pay and Benefits Starting
hourly pay of \$19.00 (\$17.00 base pay plus \$2.00 MSR premium pay)
When bilingual in Spanish or Hmong, receive a \$1.00 per hour pay
premium after completing and passing the language exam. Up to a 6%
Employer-matched 401(k) additional 3% employer contribution. Two-week
paid sabbaticals every five years worked, plus four-week paid sabbatical
at twenty years of service! Paid time off, volunteer time off, paid
holidays, and your birthday off (paid)! Employee-only perks and
discounts. At Altra Federal Credit Union, you\'ll be part of a team that
values people over profits and puts members at the heart of everything
we do. We believe in creating a supportive and collaborative workplace
where employees are empowered to grow, develop their careers, and make a
real impact in the lives of others. By joining Altra, you\'ll not only
gain the opportunity to build meaningful relationships with members and
coworkers, but you\'ll also be contributing to a mission-driven
organization that is dedicated to improving the financial well-being of
our members and the communities we serve. Altra is proud to be a Great
Place to Work certified company seven years in a row; 92% of our
employees say Altra is a great place to work! At Altra, we invest in
each other and work together to make a difference in the communities we
serve and to help people live their best lives! We support diversity in
the workplace and are an Equal Opportunity Employer. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: High school diploma (or equivalent) and a
commitment to ongoing learning. Background in customer service. Pre ious
financial experience would be a plus. Previous cash handling or teller
Experience Preferred But Not Required. Strong Communication Skills, With
the ability to connect with members genuinely. Detail-oriented,
professional, and tech-savvy ready to help members with digital
services. Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
cooperative committed to providing exceptional service and personalized
financial solutions to our community. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly, detail-oriented Part-Time Member Service
Representative to join our team at the Onalaska WI office. In this role,
you will be the first point of contact for our members, delivering
outstanding service while handling routine financial transactions
accurately and efficiently. Your positive attitude and commitment to
member satisfaction will help strengthen our credit union\'s reputation
for excellence. Key Responsibilities Greet members warmly and assist
with their daily banking needs, including deposits, withdrawals,
transfers, loan payments, and account inquiries. Process transactions
accurately and in compliance with credit union policies and regulatory
requirements. Promote credit union products and services to meet member
needs and support business growth. Promote in-branch technology and
assist members as needed. Maintain member confidentiality and adhere to
security procedures. Resolve member questions or concerns promptly,
escalating when necessary. Balance cash drawers and prepare daily
Reports. Support Other Branch Functions As Needed. Qualifications High
school diploma (or equivalent) and a commitment to ongoing learning.
Background in customer service. Previous financial experience would be a
plus. Previous cash handling or teller experience preferred but not
Required. Skills & Abilities Strong Communication Skills, With The
ability to connect with members genuinely. Detail-oriented,
professional, and tech-savvy ready to help members with digital
services. Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service. Availability This
position is part-time, 20-25 hours a week, Monday, Wednesday, Friday
from 7:30 a.m. to 1:00 p.m. After training has been completed, MSRs will
join the Saturday morning rotation at the Onalaska office (2-3
Saturday\'s a month) from 7:30 a.m. to 12:15 p.m. Will require some
flexibility within these hours, as needed. Pay and Benefits Starting
hourly pay of \$19.00 (\$17.00 base pay plus \$2.00 MSR premium pay)
When bilingual in Spanish or Hmong, receive a \$1.00 per hour pay
premium after completing and passing the language exam. Up to a 6%
Employer-matched 401(k) additional 3% employer contribution. Two-week
paid sabbaticals every five years worked, plus four-week paid sabbatical
at twenty years of service! Paid time off, volunteer time off, paid
holidays, and your birthday off (paid)! Employee-only perks and
discounts. At Altra Federal Credit Union, you\'ll be part of a team that
values people over profits and puts members at the heart of everything
we do. We believe in creating a supportive and collaborative workplace
where employees are empowered to grow, develop their careers, and make a
real impact in the lives of others. By joining Altra, you\'ll not only
gain the opportunity to build meaningful relationships with members and
coworkers, but you\'ll also be contributing to a mission-driven
organization that is dedicated to improving the financial well-being of
our members and the communities we serve. Altra is proud to be a Great
Place to Work certified company seven years in a row; 92% of our
employees say Altra is a great place to work! At Altra, we invest in
each other and work together to make a difference in the communities we
serve and to help people live their best lives! We support diversity in
the workplace and are an Equal Opportunity Employer. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: High school diploma (or equivalent) and a
commitment to ongoing learning. Background in customer service. Pre ious
financial experience would be a plus. Previous cash handling or teller
Experience Preferred But Not Required. Strong Communication Skills, With
the ability to connect with members genuinely. Detail-oriented,
professional, and tech-savvy ready to help members with digital
services. Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
Salary : $2 - $19