What are the responsibilities and job description for the Part-Time Member Service Rep, West Salem position at Altra Federal Credit Union?
JOB REQUIREMENTS: Altra Federal Credit Union is a member-owned financial
cooperative committed to providing exceptional service and personalized
financial solutions to our community. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly, detail-oriented Part-Time Member Service
Representative to join our team at the West Salem WI office. In this
role, you will be the first point of contact for our members, delivering
outstanding service while handling routine financial transactions
accurately and efficiently. Your positive attitude and commitment to
member satisfaction will help strengthen our credit union\'s reputation
for excellence. Key Responsibilities Greet members warmly and assist
with their daily banking needs, including deposits, withdrawals,
transfers, loan payments, and account inquiries. Process transactions
accurately and in compliance with credit union policies and regulatory
requirements. Promote credit union products and services to meet member
needs and support business growth. Promote in-branch technology and
assist members as needed. Maintain member confidentiality and adhere to
security procedures. Resolve member questions or concerns promptly,
escalating when necessary. Balance cash drawers and prepare daily
Reports. Support Other Branch Functions As Needed. Qualifications High
school diploma (or equivalent) and a commitment to ongoing learning.
Background in customer service. Previous financial experience would be a
plus. Previous cash handling or teller experience preferred but not
required. Strong communication skills, with the ability to connect with
members genuinely. Detail-oriented, professional, and tech-savvy ready
to help members with digital services. Proficient with computers and
basic software applications. Ability to maintain confidentiality and
handle sensitive information. Commitment to providing exceptional member
service. Availability This position is part-time, 20 hours a week,
Monday through Friday, and Saturdays. Hours needed are as follows: o
Monday 7:15 a.m. to Noon o Tuesday Noon to 5:45 p.m. o Thursday Noon to
5:45 p.m. o Friday 7:15 a.m. to 11:00 a.m. o Saturday 7:30 a.m. to 12:15
p.m. upon completion of training. West Salem MSRs will participate in
the Saturday morning shift rotation, which occurs two to three times per
month, with hours listed above. Will require some flexibility within
these hours, as needed. Pay and Benefits Starting hourly pay of \$19.00
(\$17.00 base pay plus \$2 MSR premium) When bilingual in Spanish or
Hmong, receive a \$1.00 per hour pay premium after completing and
passing the language exam. Up to a 6% Employer-matched 401(k)
additional 3% employer contribution. Two-week paid sabbaticals every
five years worked, plus four-week paid sabbatical at twenty years of
service! Paid time off, volunteer time off, paid holidays, and your
birthday off (paid)! Employee-only perks and discounts. At Altra Federal
Credit Union, you\'ll be part of a team that values people over profits
and puts members at the heart of everything we do. We believe in
creating a supportive and collaborative workplace where employees are
empowered to grow, develop their careers, and make a real impact in the
lives of others. By joining Altra, you\'ll not only gain the opportunity
to build meaningful relationships with members and coworkers, but
you\'ll also be contributing to a mission-driven organization that is
dedicated to improving the financial well-being of our members and the
communities we serve. Altra is proud to be a Great Place to Work
certified company eight years in a row; 91% of our employees say Altra
is a great place to work! At Altra, we invest in each other and work
together to make a difference in the communities we serve and to help
people live their best lives! We support diversity in the workplace and
are an Equal Opportunity Employer. \*\*\*\ \* OTHER EXPERIENCE AND
QUALIFICATIONS: High school diploma (or equivalent) and a commitment to
ongoing learning. Background in customer service. Previous financial
experience would be a plus. Previous cash handling or teller experience
Preferred But Not Required. Strong Communication Skills, With The
ability to connect with members genuinely. Detail-oriented,
professional, and tech-savvy ready to help members with digital
services. Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
cooperative committed to providing exceptional service and personalized
financial solutions to our community. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly, detail-oriented Part-Time Member Service
Representative to join our team at the West Salem WI office. In this
role, you will be the first point of contact for our members, delivering
outstanding service while handling routine financial transactions
accurately and efficiently. Your positive attitude and commitment to
member satisfaction will help strengthen our credit union\'s reputation
for excellence. Key Responsibilities Greet members warmly and assist
with their daily banking needs, including deposits, withdrawals,
transfers, loan payments, and account inquiries. Process transactions
accurately and in compliance with credit union policies and regulatory
requirements. Promote credit union products and services to meet member
needs and support business growth. Promote in-branch technology and
assist members as needed. Maintain member confidentiality and adhere to
security procedures. Resolve member questions or concerns promptly,
escalating when necessary. Balance cash drawers and prepare daily
Reports. Support Other Branch Functions As Needed. Qualifications High
school diploma (or equivalent) and a commitment to ongoing learning.
Background in customer service. Previous financial experience would be a
plus. Previous cash handling or teller experience preferred but not
required. Strong communication skills, with the ability to connect with
members genuinely. Detail-oriented, professional, and tech-savvy ready
to help members with digital services. Proficient with computers and
basic software applications. Ability to maintain confidentiality and
handle sensitive information. Commitment to providing exceptional member
service. Availability This position is part-time, 20 hours a week,
Monday through Friday, and Saturdays. Hours needed are as follows: o
Monday 7:15 a.m. to Noon o Tuesday Noon to 5:45 p.m. o Thursday Noon to
5:45 p.m. o Friday 7:15 a.m. to 11:00 a.m. o Saturday 7:30 a.m. to 12:15
p.m. upon completion of training. West Salem MSRs will participate in
the Saturday morning shift rotation, which occurs two to three times per
month, with hours listed above. Will require some flexibility within
these hours, as needed. Pay and Benefits Starting hourly pay of \$19.00
(\$17.00 base pay plus \$2 MSR premium) When bilingual in Spanish or
Hmong, receive a \$1.00 per hour pay premium after completing and
passing the language exam. Up to a 6% Employer-matched 401(k)
additional 3% employer contribution. Two-week paid sabbaticals every
five years worked, plus four-week paid sabbatical at twenty years of
service! Paid time off, volunteer time off, paid holidays, and your
birthday off (paid)! Employee-only perks and discounts. At Altra Federal
Credit Union, you\'ll be part of a team that values people over profits
and puts members at the heart of everything we do. We believe in
creating a supportive and collaborative workplace where employees are
empowered to grow, develop their careers, and make a real impact in the
lives of others. By joining Altra, you\'ll not only gain the opportunity
to build meaningful relationships with members and coworkers, but
you\'ll also be contributing to a mission-driven organization that is
dedicated to improving the financial well-being of our members and the
communities we serve. Altra is proud to be a Great Place to Work
certified company eight years in a row; 91% of our employees say Altra
is a great place to work! At Altra, we invest in each other and work
together to make a difference in the communities we serve and to help
people live their best lives! We support diversity in the workplace and
are an Equal Opportunity Employer. \*\*\*\ \* OTHER EXPERIENCE AND
QUALIFICATIONS: High school diploma (or equivalent) and a commitment to
ongoing learning. Background in customer service. Previous financial
experience would be a plus. Previous cash handling or teller experience
Preferred But Not Required. Strong Communication Skills, With The
ability to connect with members genuinely. Detail-oriented,
professional, and tech-savvy ready to help members with digital
services. Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
Salary : $2 - $19