What are the responsibilities and job description for the Part-Time Member Service Rep., La Crosse position at Altra Federal Credit Union?
JOB REQUIREMENTS: Altra Federal Credit Union is a member-owned financial
cooperative committed to providing exceptional service and personalized
financial solutions to our communities. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly detail-oriented Part-Time Member Service
Representative to join our team at Altra\'s Festival Foods Office on
Copeland Avenue in La Crosse, WI. In this role, you will be the first
point of contact for our members, delivering outstanding service while
handling routine financial transactions accurately and efficiently. Your
positive attitude and commitment to member satisfaction will help
strengthen our credit union\'s reputation for excellence. Key
Responsibilities Greet members warmly and assist with their daily
banking needs, including deposits, withdrawals, transfers, loan
payments, and account inquiries. Process transactions accurately and in
compliance with credit union policies and regulatory requirements.
Promote credit union products and services to meet member needs and
support business growth. Promote in-branch technology and assist members
as needed. Maintain member confidentiality and adhere to security
procedures. Resolve member questions or concerns promptly, escalating
when necessary. Balance cash drawers and prepare daily reports. Support
other branch functions as needed. Qualifications High school diploma (or
equivalent) and a commitment to ongoing learning. Background in customer
service. Previous financial experience would be a plus. Previous cash
handling or teller experience preferred but not required. Skills &
Abilities Strong communication skills, with the ability to connect with
members genuinely. Detail-oriented, professional, and tech-savvy ready
to help members with digital services. Proficient with computers and
basic software applications. Ability to maintain confidentiality and
handle sensitive information. Commitment to providing exceptional member
service. Availability This position is part-time, 10-15 hours a week, on
Fridays and Saturdays. Main hours will be afternoon and closing hours.
The Festival office has extended hours beyond traditional credit union
hours open until 6:00 p.m. during the week, 7:00 p.m. on Fridays and
4:00 p.m. on Saturdays. Will require some flexibility within these
hours, as needed. Pay & Benefits Starting hourly pay of \$20.00 per hour
(\$17.00 per hour base pay \$1.00 per hour Festival premium pay
\$2.0) per hour MSR premium pay). When bilingual in Spanish or Hmong,
receive a \$1.00 per hour pay premium after completing and passing a
language exam. Up to a 6% Employer-matched 401(k) additional 3%
employer contribution. Two-week paid sabbaticals every five years
worked, plus four-week paid sabbatical at twenty years of service! Paid
time off, volunteer time off, paid holidays, and your birthday off
(paid)! Employee-only perks and discounts. At Altra Federal Credit
Union, you\'ll be part of a team that values people over profits and
puts members at the heart of everything we do. We believe in creating a
supportive and collaborative workplace where employees are empowered to
grow, develop their careers, and make a real impact in the lives of
others. By joining Altra, you\'ll not only gain the opportunity to build
meaningful relationships with members and coworkers, but you\'ll also be
contributing to a mission-driven organization that is dedicated to
improving the financial well-being of our members and the communities we
serve. Altra is proud to be a Great Place to Work certified company
eight years in a row; 91% of our employees say Altra is a great place to
work! At Altra, we invest in each other and work together to make a
difference in the communities we serve and to help people live their
best lives! We support diversity in the workplace and are an Equal
Opportunity Employer. \*\*\*\*\* OTHER EXPERIENC AND QUALIFICATIONS:
High school diploma (or equivalent) and a commitment to ongoing
learning. Background in customer service. Previous financial experience
would be a plus. Previous cash handling or teller experience preferred
but not required. Strong communication skills, with the ability to
connect with members genuinely. Detail-oriented, professional, and
tech-savvy ready to help members with digital services. Proficient with
computers and basic software applications. Ability to maintain
confidentiality and handle sensitive information. Commitment to
providing exceptional member service. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: http://www.altra.jobs
cooperative committed to providing exceptional service and personalized
financial solutions to our communities. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly detail-oriented Part-Time Member Service
Representative to join our team at Altra\'s Festival Foods Office on
Copeland Avenue in La Crosse, WI. In this role, you will be the first
point of contact for our members, delivering outstanding service while
handling routine financial transactions accurately and efficiently. Your
positive attitude and commitment to member satisfaction will help
strengthen our credit union\'s reputation for excellence. Key
Responsibilities Greet members warmly and assist with their daily
banking needs, including deposits, withdrawals, transfers, loan
payments, and account inquiries. Process transactions accurately and in
compliance with credit union policies and regulatory requirements.
Promote credit union products and services to meet member needs and
support business growth. Promote in-branch technology and assist members
as needed. Maintain member confidentiality and adhere to security
procedures. Resolve member questions or concerns promptly, escalating
when necessary. Balance cash drawers and prepare daily reports. Support
other branch functions as needed. Qualifications High school diploma (or
equivalent) and a commitment to ongoing learning. Background in customer
service. Previous financial experience would be a plus. Previous cash
handling or teller experience preferred but not required. Skills &
Abilities Strong communication skills, with the ability to connect with
members genuinely. Detail-oriented, professional, and tech-savvy ready
to help members with digital services. Proficient with computers and
basic software applications. Ability to maintain confidentiality and
handle sensitive information. Commitment to providing exceptional member
service. Availability This position is part-time, 10-15 hours a week, on
Fridays and Saturdays. Main hours will be afternoon and closing hours.
The Festival office has extended hours beyond traditional credit union
hours open until 6:00 p.m. during the week, 7:00 p.m. on Fridays and
4:00 p.m. on Saturdays. Will require some flexibility within these
hours, as needed. Pay & Benefits Starting hourly pay of \$20.00 per hour
(\$17.00 per hour base pay \$1.00 per hour Festival premium pay
\$2.0) per hour MSR premium pay). When bilingual in Spanish or Hmong,
receive a \$1.00 per hour pay premium after completing and passing a
language exam. Up to a 6% Employer-matched 401(k) additional 3%
employer contribution. Two-week paid sabbaticals every five years
worked, plus four-week paid sabbatical at twenty years of service! Paid
time off, volunteer time off, paid holidays, and your birthday off
(paid)! Employee-only perks and discounts. At Altra Federal Credit
Union, you\'ll be part of a team that values people over profits and
puts members at the heart of everything we do. We believe in creating a
supportive and collaborative workplace where employees are empowered to
grow, develop their careers, and make a real impact in the lives of
others. By joining Altra, you\'ll not only gain the opportunity to build
meaningful relationships with members and coworkers, but you\'ll also be
contributing to a mission-driven organization that is dedicated to
improving the financial well-being of our members and the communities we
serve. Altra is proud to be a Great Place to Work certified company
eight years in a row; 91% of our employees say Altra is a great place to
work! At Altra, we invest in each other and work together to make a
difference in the communities we serve and to help people live their
best lives! We support diversity in the workplace and are an Equal
Opportunity Employer. \*\*\*\*\* OTHER EXPERIENC AND QUALIFICATIONS:
High school diploma (or equivalent) and a commitment to ongoing
learning. Background in customer service. Previous financial experience
would be a plus. Previous cash handling or teller experience preferred
but not required. Strong communication skills, with the ability to
connect with members genuinely. Detail-oriented, professional, and
tech-savvy ready to help members with digital services. Proficient with
computers and basic software applications. Ability to maintain
confidentiality and handle sensitive information. Commitment to
providing exceptional member service. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: http://www.altra.jobs
Salary : $2 - $20