Member Service Representative, Trenton NJ

Altra Federal Credit Union’s Trenton NJ office (inside the Trane Technologies plant) is seeking a motivated and member-focused individual to join our team in an entry-level Full-Time Member Service Representative I role, with a clear and supported pathway for advancement. This position is designed for someone eager to build a career in financial services, beginning with foundational member support and growing into a Member Service Representative II and ultimately a Financial Services Representative. Through hands-on experience, ongoing training, and mentorship, the goal of this role is to develop internal talent and promote from within - empowering you to expand your skills, deepen your financial expertise, and take on greater responsibility over time. If you are driven to grow, committed to exceptional service, and excited about long-term career progression, we encourage you to apply!Key Responsibilities

• Greet member warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
• Process transactions accurately and in compliance with credit union policies and regulatory requirements.
• Promote credit union products and services to meet members’ needs and support business growth
• Promote in-branch technology and assist members as needed
• Maintain member confidentiality and adhere to security procedures
• Resolve member questions or concerns promptly, escalating when necessary
• Balance cash drawers and prepare daily reports
• Support other branch functions as neededQualifications
• High school diploma (or equivalent) and a commitment to ongoing learning
• Background in customer service. Previous financial experience would be a plus
• Previous cash handling or teller experience preferred, but not required
• Strong communication skills, with the ability to connect with members genuinely
• Detail-oriented, professional, and tech-savvy - ready to help members with digital services
• Proficient with computers and basic software applications
• Ability to maintain confidentiality and handle sensitive information
• Commitment to providing exceptional member serviceAvailability
• This position is 40- hours a week, Monday through Friday.
• Typical hours are 7:30 a.m. to 3:30 p.m. EST.
• Will require some flexibility within these hours, as neededWork Environment
• The office is conveniently located within the Trane Technologies plant on East State Street in Trenton NJ.Pay and Benefits
• Starting pay of $20.85 per hour ($18.85 base pay, plus $2.00 Member Service Representative premium)
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts. At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.