What are the responsibilities and job description for the Member Service Representative,La Crosse position at Altra Federal Credit Union?
JOB REQUIREMENTS: Altra Federal Credit Union is a member-owned financial
cooperative committed to providing exceptional service and personalized
financial solutions to our community. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly, detail-oriented Member Service Representative to
join our team at the La Crosse Losey Blvd. WI office. In this role, you
will be the first point of contact for our members, delivering
outstanding service while handling routine financial transactions
accurately and efficiently. Your positive attitude and commitment to
member satisfaction will help strengthen our credit union\'s reputation
for excellence. What you\'ll do: Greet members warmly and assist with
their daily banking needs, including deposits, withdrawals, transfers,
loan payments, and account inquiries Process transactions accurately and
in compliance with credit union policies and regulatory requirements
Promote credit union products and services to meet member needs and
support business growth Promote in-branch technology and assist members
as needed Maintain member confidentiality and adhere to security
procedures Resolve member questions or concerns promptly, escalating
when necessary Balance cash drawers and prepare daily reports Support
other branch functions as needed Qualifications: High school diploma (or
equivalent) and a commitment to ongoing learning Background in customer
service. Previous financial experience would be a plus! Previous cash
Handling Or Teller Experience Preferred, But Not Required Strong
communication skills, with the ability to connect with members genuinely
Detail-oriented, professional, and tech-savvy ready to help members with
digital services Proficient with computers and basic software
applications Ability to maintain confidentiality and handle sensitive
information Commitment to providing exceptional member service
Availability: This position is full-time, 40- hours a week, Monday
through Friday. Hours will be 8:30 a.m. to 5:30 p.m. (opening and
closing shifts) Will require some flexibility within these hours, as
needed. After training has been completed, MSRs will join the Saturday
morning rotation at the Onalaska WI office (2-3 Saturday\'s a month)
from 7:30 a.m. to 12:15 p.m. Pay and Benefits: Starting hourly pay of
\$17.00 per hour, based on experience When bilingual in Spanish or
Hmong, receive a \$1.00 per hour pay premium after completing and
passing the language exam. Comprehensive benefits package that includes
medical / dental / vision coverage, group life insurance, and
supplemental life insurance options. Up to a 6% Employer-matched
401(k) additional 3% employer contribution. Paid time off, volunteer
time off, paid holidays, and your birthday off (paid)! Employee-only
perks and discounts. At Altra Federal Credit Union, you\'ll be part of a
team that values people over profits and puts members at the heart of
everything we do. We believe in creating a supportive and collaborative
workplace where employees are empowered to grow, develop their careers,
and make a real impact in the lives of others. By joining Altra, you\'ll
not only gain the opportunity to build meaningful relationships with
members and coworkers, but you\'ll also be contributing to a
mission-driven organization that is dedicated to improving the financial
well-being of our members and the communities we serve. Altra is proud
to be a Great Place to Work certified company seven years in a row; 92%
of our employees say Altra is a great place to work! At Altra, we invest
in each other and work together to make a difference in the communities
we serve and to help people live their best lives! We support diversity
in the workplace and are an Equal Opportunity Employer. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Qualifications: High school diploma (or
equivalent) and a commitment to ongoing learnin Background in customer
service. Previous financial experience would be a plus! Previous cash
Handling Or Teller Experience Preferred, But Not Required Strong
communication skills, with the ability to connect with members genuinely
Detail-oriented, professional, and tech-savvy ready to help members with
digital services Proficient with computers and basic software
applications Ability to maintain confidentiality and handle sensitive
information Commitment to providing exceptional member service
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
cooperative committed to providing exceptional service and personalized
financial solutions to our community. We pride ourselves on creating a
welcoming environment where members feel valued and supported. We are
seeking a friendly, detail-oriented Member Service Representative to
join our team at the La Crosse Losey Blvd. WI office. In this role, you
will be the first point of contact for our members, delivering
outstanding service while handling routine financial transactions
accurately and efficiently. Your positive attitude and commitment to
member satisfaction will help strengthen our credit union\'s reputation
for excellence. What you\'ll do: Greet members warmly and assist with
their daily banking needs, including deposits, withdrawals, transfers,
loan payments, and account inquiries Process transactions accurately and
in compliance with credit union policies and regulatory requirements
Promote credit union products and services to meet member needs and
support business growth Promote in-branch technology and assist members
as needed Maintain member confidentiality and adhere to security
procedures Resolve member questions or concerns promptly, escalating
when necessary Balance cash drawers and prepare daily reports Support
other branch functions as needed Qualifications: High school diploma (or
equivalent) and a commitment to ongoing learning Background in customer
service. Previous financial experience would be a plus! Previous cash
Handling Or Teller Experience Preferred, But Not Required Strong
communication skills, with the ability to connect with members genuinely
Detail-oriented, professional, and tech-savvy ready to help members with
digital services Proficient with computers and basic software
applications Ability to maintain confidentiality and handle sensitive
information Commitment to providing exceptional member service
Availability: This position is full-time, 40- hours a week, Monday
through Friday. Hours will be 8:30 a.m. to 5:30 p.m. (opening and
closing shifts) Will require some flexibility within these hours, as
needed. After training has been completed, MSRs will join the Saturday
morning rotation at the Onalaska WI office (2-3 Saturday\'s a month)
from 7:30 a.m. to 12:15 p.m. Pay and Benefits: Starting hourly pay of
\$17.00 per hour, based on experience When bilingual in Spanish or
Hmong, receive a \$1.00 per hour pay premium after completing and
passing the language exam. Comprehensive benefits package that includes
medical / dental / vision coverage, group life insurance, and
supplemental life insurance options. Up to a 6% Employer-matched
401(k) additional 3% employer contribution. Paid time off, volunteer
time off, paid holidays, and your birthday off (paid)! Employee-only
perks and discounts. At Altra Federal Credit Union, you\'ll be part of a
team that values people over profits and puts members at the heart of
everything we do. We believe in creating a supportive and collaborative
workplace where employees are empowered to grow, develop their careers,
and make a real impact in the lives of others. By joining Altra, you\'ll
not only gain the opportunity to build meaningful relationships with
members and coworkers, but you\'ll also be contributing to a
mission-driven organization that is dedicated to improving the financial
well-being of our members and the communities we serve. Altra is proud
to be a Great Place to Work certified company seven years in a row; 92%
of our employees say Altra is a great place to work! At Altra, we invest
in each other and work together to make a difference in the communities
we serve and to help people live their best lives! We support diversity
in the workplace and are an Equal Opportunity Employer. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Qualifications: High school diploma (or
equivalent) and a commitment to ongoing learnin Background in customer
service. Previous financial experience would be a plus! Previous cash
Handling Or Teller Experience Preferred, But Not Required Strong
communication skills, with the ability to connect with members genuinely
Detail-oriented, professional, and tech-savvy ready to help members with
digital services Proficient with computers and basic software
applications Ability to maintain confidentiality and handle sensitive
information Commitment to providing exceptional member service
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
Salary : $17
