What are the responsibilities and job description for the Member Service Representative position at Altra Federal Credit Union?
JOB REQUIREMENTS: Fresh Space, Fresh Opportunities! Are you ready to
take your career to the next level in a vibrant, new, modern workspace?
We\'ve just remodeled our office, and now we\'re looking for talented,
passionate individuals to join our dynamic team! Altra Federal Credit
Union is on the lookout for a Member Service Representative for our La
Crosse Losey Boulevard office location. Come grow with us in a space
that fuels both your professional and personal growth! What\'s in it for
you? Brand new, stylish office designed to inspire creativity
Comfortable breakout spaces for collaboration & innovation
State-of-the-art facilities and technology Positive, energetic, and
forward-thinking work culture What You\'ll Do: Be the First Line of
Support: Listen to members\' needs, solve issues with empathy, and make
every experience exceptional. Promote Innovative Services: Educate
members on our latest offerings from ATM to Palm Authentication and help
them unlock the full potential of Altra\'s services. Safeguard Member
Information: Adhere to strict security standards and regulatory
requirements to protect our members. Collaborate & Contribute: Work
hand-in-hand with your team to keep operations smooth, efficient, and
always focused on member satisfaction. What You Bring to the Table: A
high school diploma (or equivalent) and a commitment to ongoing
learning. A background in customer service, financial experience is a
plus! Strong communication skills, with the ability to connect with
members genuinely. Detail-oriented, professional, and tech-savvy ready
to help members with digital services. Pay and Benefits: Competitive
starting rate of \$17.00 per hour! When bilingual in Spanish or Hmong,
receive a \$1.00 per hour pay premium after completing and passing the
language exam. Comprehensive benefits package that includes medical /
dental / vision coverage, group life insurance, and supplemental life
insurance options. Up to a 6% Employer-matched 401(k) additional 3%
employer contribution. Paid time off, volunteer time off, paid holidays,
and your birthday off (paid)! Employee-only perks and discounts. The
Member Service Representative position is full-time, 40- hours per week,
Monday through Friday, between the operating hours of 8:30 a.m. and 5:30
p.m., and will require some flexibility within these hours, as needed.
After training has been completed, you will join the Saturday morning
rotation at the Onalaska office location (2-3 Saturday\'s a month) from
7:30 a.m. to 12:15 p.m. If you\'re driven by a mission to help others,
skilled in customer service, and ready to bring a positive vibe to the
team, apply today and start a fulfilling career with Altra! Altra is
proud to be a Great Place to Work certified company seven years in a
row; 92% of our employees say Altra is a great place to work! At Altra,
we invest in each other and work together to make a difference in the
communities we serve and to help people live their best lives! We
support diversity in the workplace and are an Equal Opportunity
Employer. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: A background
in customer service is preferred! Financial experience is preferred!
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
take your career to the next level in a vibrant, new, modern workspace?
We\'ve just remodeled our office, and now we\'re looking for talented,
passionate individuals to join our dynamic team! Altra Federal Credit
Union is on the lookout for a Member Service Representative for our La
Crosse Losey Boulevard office location. Come grow with us in a space
that fuels both your professional and personal growth! What\'s in it for
you? Brand new, stylish office designed to inspire creativity
Comfortable breakout spaces for collaboration & innovation
State-of-the-art facilities and technology Positive, energetic, and
forward-thinking work culture What You\'ll Do: Be the First Line of
Support: Listen to members\' needs, solve issues with empathy, and make
every experience exceptional. Promote Innovative Services: Educate
members on our latest offerings from ATM to Palm Authentication and help
them unlock the full potential of Altra\'s services. Safeguard Member
Information: Adhere to strict security standards and regulatory
requirements to protect our members. Collaborate & Contribute: Work
hand-in-hand with your team to keep operations smooth, efficient, and
always focused on member satisfaction. What You Bring to the Table: A
high school diploma (or equivalent) and a commitment to ongoing
learning. A background in customer service, financial experience is a
plus! Strong communication skills, with the ability to connect with
members genuinely. Detail-oriented, professional, and tech-savvy ready
to help members with digital services. Pay and Benefits: Competitive
starting rate of \$17.00 per hour! When bilingual in Spanish or Hmong,
receive a \$1.00 per hour pay premium after completing and passing the
language exam. Comprehensive benefits package that includes medical /
dental / vision coverage, group life insurance, and supplemental life
insurance options. Up to a 6% Employer-matched 401(k) additional 3%
employer contribution. Paid time off, volunteer time off, paid holidays,
and your birthday off (paid)! Employee-only perks and discounts. The
Member Service Representative position is full-time, 40- hours per week,
Monday through Friday, between the operating hours of 8:30 a.m. and 5:30
p.m., and will require some flexibility within these hours, as needed.
After training has been completed, you will join the Saturday morning
rotation at the Onalaska office location (2-3 Saturday\'s a month) from
7:30 a.m. to 12:15 p.m. If you\'re driven by a mission to help others,
skilled in customer service, and ready to bring a positive vibe to the
team, apply today and start a fulfilling career with Altra! Altra is
proud to be a Great Place to Work certified company seven years in a
row; 92% of our employees say Altra is a great place to work! At Altra,
we invest in each other and work together to make a difference in the
communities we serve and to help people live their best lives! We
support diversity in the workplace and are an Equal Opportunity
Employer. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: A background
in customer service is preferred! Financial experience is preferred!
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online: http://www.altra.jobs
Salary : $17
