What are the responsibilities and job description for the Floating Member Service Representative, Winona MN position at Altra Federal Credit Union?
Join a team with a legacy of service and a future of growth! For 95 years, Altra Federal Credit Union has been committed to helping our members achieve financial success through exceptional service, trusted relationships, and community involvement. As we continue to grow, we're looking for a friendly, motivated Full-Time Floating Member Service Representative to join our Winona MN office. If you're passionate about helping people, enjoy building relationships, and want to be part of an organization that values its employees and members alike, we'd love to hear from you.
In this dynamic role, you’ll have the opportunity to support our Minnesota offices (La Crescent, Winona and Rochester) and Wisconsin offices (La Crosse, Onalaska, Holmen, and West Salem) by providing exceptional service wherever our members need you most. If you enjoy building relationships, adapting to new environments, solving problems, and making a positive impact on your community, this is your opportunity to grow with a team that puts people first!
Key Responsibilities
In this dynamic role, you’ll have the opportunity to support our Minnesota offices (La Crescent, Winona and Rochester) and Wisconsin offices (La Crosse, Onalaska, Holmen, and West Salem) by providing exceptional service wherever our members need you most. If you enjoy building relationships, adapting to new environments, solving problems, and making a positive impact on your community, this is your opportunity to grow with a team that puts people first!
Key Responsibilities
- Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
- Process transactions accurately and in compliance with credit union policies and regulatory requirements.
- Promote credit union products and services to meet member needs and support business growth.
- Promote in-branch technology and assist members as needed.
- Maintain member confidentiality and adhere to security procedures.
- Resolve member questions or concerns promptly, escalating when necessary.
- Balance cash drawers and audit machines / technology.
- Support other branch functions as needed.
Qualifications
- High school diploma (or equivalent) required.
- Background in customer service. Previous financial experience would be a plus.
- Previous cash handling or teller experience preferred but not required.
- Valid driver’s license required.
- Clean driving record required.
- Reliable transportation required.
Skills amp; Abilities
- Strong communication skills, with the ability to connect with members genuinely.
- Detail-oriented, professional, and tech-savvy – ready to help members with digital services.
- Proficient with computers and basic software applications.
- Ability to maintain confidentiality and handle sensitive information.
- Commitment to providing exceptional member service.
- Bilingual (English / Spanish) skills are strongly encouraged to support and better serve our diverse membership.
Availability
- This is a full-time, 40-hour-per-week position, Monday through Friday. No weekends!
- Hours may be scheduled between 7:15 a.m. and 5:30 p.m., depending on office needs.
- Some flexibility is required to support designated Wisconsin and Minnesota offices.
Pay and Benefits
- Starting hourly pay of $21.00 per hour ($17.00 base pay, plus $2 MSR premium pay, plus $2 Float premium pay)
- When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
- Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
- Up to a 6% Employer-matched 401(k) additional 3% employer contribution.
- Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
- Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
- Employee-only perks and discounts.
At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.
Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.
Salary : $17 - $21