What are the responsibilities and job description for the Guest Experience position at Altitude Trampoline Park?
Job Description
The Team Lead plays a vital role in overseeing park operations and ensuring guests have a memorable and enjoyable experience.
Key Responsibilities:
- Operational Oversight: Assist in supervising daily park operations, maintaining compliance with safety protocols and achieving operational efficiency.
- Team Leadership: Supervise and mentor team members, creating a positive, collaborative environment that encourages professional growth, accountability, and teamwork.
- Guest Interaction: Engage with guests, addressing inquiries, and resolving issues promptly to ensure a seamless and positive experience.
- Food Preparation and Sales:
- Supervise the preparation and sale of quick-service food items, ensuring that food is made to high standards of quality, hygiene, and presentation.
- Handle food items according to proper food safety protocols, guaranteeing that ingredients are fresh, appropriately stored, and safe for consumption.
- Take charge of rotating stock and organizing kitchen inventory to minimize waste and maintain food quality.
- Conduct routine inventory checks, ordering supplies as needed and ensuring the kitchen area is fully stocked to meet demand.
- Register and Cash Handling: Supervise cash register operations, ensuring all financial transactions are accurately processed and recorded, maintaining accountability in financial handling.
- Training and Development: Assist in the training of new team members on park policies, safety protocols, and best practices in both guest service and food handling to ensure consistent quality standards.
- Quality Control: Oversee cleanliness and organization throughout the park and kitchen area, conducting regular checks to ensure all areas meet the park's cleanliness and safety standards.
Qualifications:
- Experience:
- Kitchen Expertise: 1-2 years of prior kitchen experience, preferably in fast food or restaurant settings, where candidates have gained experience with food preparation, inventory management, and kitchen safety protocols.
- Supervisory Role: 1-2 years in a supervisory capacity, with demonstrated success in overseeing a team, managing daily operations, and maintaining a high level of service.
- Skills:
- Strong leadership and interpersonal skills.
- Effective communication skills with a strong customer service orientation.
- Proficiency with cash handling and register operations.
- Basic problem-solving skills with the ability to manage various tasks and shifting priorities.
- Physical Requirements: Ability to lift and carry up to 50 pounds as needed to manage inventory and supplies in the kitchen and park.
- Personal Attributes:
- Enthusiasm for creating enjoyable and memorable experiences for families and children.
- Ability to thrive in a fast-paced environment, maintaining composure and adaptability.
- Dedication to ensuring safety, quality, and customer satisfaction.
Benefits:
- Competitive salary based on experience.
- Growth and advancement opportunities within Altitude Trampoline Park.
- Employee discounts and park perks.
- A fun, fast-paced, and family-oriented work environment where teamwork and dedication are highly valued.
