Team Lead - Guest Experience

Team Lead - Guest Experience

The successful candidate will oversee daily park operations, ensuring a smooth and enjoyable experience for guests. They will bring a background in kitchen settings, such as fast food or restaurants, where they have developed skills in food preparation, quality control, and inventory management. This role offers an exciting opportunity for individuals with kitchen experience to apply their knowledge in a leadership position within a dynamic, family-friendly environment.

Key Responsibilities:

• Operational Efficiency: Assist in supervising daily park operations, maintaining compliance with safety protocols and achieving operational efficiency.
• Team Development: Supervise and mentor team members, creating a positive, collaborative environment that encourages professional growth, accountability, and teamwork.
• Guest Service: Engage with guests, addressing inquiries, and resolving issues promptly to ensure a seamless and positive experience.
• Cash Handling:
  • Supervise cash register operations, ensuring all financial transactions are accurately processed and recorded, maintaining accountability in financial handling.
  • Manage cash and credit card transactions, making sure to handle discrepancies and resolve any issues promptly.
• Inventory Management: Take charge of rotating stock and organizing kitchen inventory to minimize waste and maintain food quality.
• Training and Development: Assist in the training of new team members on park policies, safety protocols, and best practices in both guest service and food handling to ensure consistent quality standards.

Requirements:

• Experience:
  • Kitchen Expertise: 1-2 years of prior kitchen experience, preferably in fast food or restaurant settings, where candidates have gained experience with food preparation, inventory management, and kitchen safety protocols.
  • Supervisory Role: 1-2 years in a supervisory capacity, with demonstrated success in overseeing a team, managing daily operations, and maintaining a high level of service.
• Skills:
  • Strong leadership and interpersonal skills.
  • Effective communication skills with a strong customer service orientation.
  • Proficiency with cash handling and register operations.
  • Basic problem-solving skills with the ability to manage various tasks and shifting priorities.
• Attributes:
  • Ability to thrive in a fast-paced environment, maintaining composure and adaptability.
  • Dedication to ensuring safety, quality, and customer satisfaction.

Perks:

• Competitive salary based on experience.
• Growth and advancement opportunities.
• Employee discounts and park perks.
• A fun, fast-paced, and family-oriented work environment where teamwork and dedication are highly valued.