Assistant General Manager

We believe in family fun!
We believe in celebrating life’s moments together. We believe in combining activity and energy to create memorable experiences for friends and family. Altitude Trampoline Parks are places where social connection, activity, and celebration foster joy, exhilaration, growth, and wellness.

We believe there’s always another opportunity to experience play—another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze, or jump around with friends. With locations worldwide, we’re dedicated to bringing the joy of play to friends and families across the globe, contributing to a happier world.

We celebrate play, accomplishments, and the emotions that come with experiencing free play the Altitude way!

Position Summary: Assistant General Manager

The Assistant General Manager (AGM) supports the General Manager in leading all aspects of daily park operations. This hands-on leadership role ensures a consistent, high-energy guest experience, fosters a positive and productive team culture, and supports the implementation of Altitude’s operational, cultural, and financial goals. The AGM serves as a key member of the leadership team and acts as the General Manager’s right hand—often taking direct responsibility for team development, guest service, and operational excellence.

Core Belief

We believe in family fun! At Altitude Trampoline Park, the AGM is an ambassador of play, energy, and celebration. Our mission is to create joyful, active, and memorable experiences for our guests—and the AGM helps make that possible every day.

Key Responsibilities

Operations & Leadership

• Support the General Manager in executing daily park operations, ensuring a safe, clean, and efficient environment.

• Supervise department leads and frontline team members, ensuring accountability to brand standards and performance expectations.

• Step into the GM’s role as needed to lead daily operations or resolve issues.

• Monitor and manage labor and supply costs in line with budget guidelines.

• Help oversee inventory management and reporting accuracy.

• Contribute to strategy discussions on revenue growth and operational efficiency.

Party Host Department Leadership

• Take primary responsibility for the success of the Party Host department, ensuring high-quality execution of birthday parties and group events.

• Oversee party host staffing, scheduling, and training to deliver exceptional guest service.

• Assist in planning and managing the party calendar to maximize capacity and revenue.

• Work closely with the General Manager and support center to execute marketing strategies that drive party bookings.

• Ensure consistent communication with guests before and after events to deliver a seamless and memorable experience.

Team Development & People Management

• Lead by example with a strong presence on the floor, demonstrating energy, professionalism, and positivity.

• Assist in hiring, onboarding, and training of new team members.

• Coach and develop staff through daily feedback, performance check-ins, and goal-setting.

• Promote a culture of recognition, teamwork, and accountability.

• Actively support the SMILES philosophy for guest engagement.

Guest Experience

• Ensure a consistently exceptional guest experience through active supervision and quality control of service areas.

• Proactively resolve guest concerns with empathy and professionalism.

• Conduct regular audits of park cleanliness, equipment functionality, and safety standards.

• Engage with guests to create a welcoming and enthusiastic atmosphere during peak hours and special events.

Sales, Marketing & Community Engagement

• Assist in executing local marketing efforts and in-park promotions to drive revenue and guest traffic.

• Support membership sales and group event bookings.

• Represent the park at community events, school partnerships, or local outreach initiatives.

• Collaborate with the GM on sales goals and the effectiveness of marketing campaigns, with a focus on increasing party sales.

Qualifications & Skills

• MUST BE AT LEAST 21 YEARS OF AGE

• 2 years of leadership experience in the entertainment, fitness, retail, or hospitality industries preferred.

• Prior experience in event planning or party coordination is a plus.

• Strong team leadership, coaching, and communication skills.

• Highly organized with attention to detail and the ability to manage multiple tasks and schedules.

• Passion for people and providing memorable guest experiences.

• Energetic, self-motivated, and solutions-oriented.

• Must be available to work evenings, weekends, and holidays as required.

• Ability to lift 50 pounds and stand for long periods.